Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPhone 6S on Refresh

Refresh are charging £629 for a iPhone 6S 16Gb. Why when the phone through Apple Store retails at £539.00. Does anyone have any idea why there is such a large price difference

Resolved! fone ranger big friendly phone GPRS setup

Hi I'd like to synch my new phone with details I've set up in the Internet site. Please can you advise on how I can set up GPRS to get onto the Net to get to the website? kind RegardsB.

SIM only 15% deals

Hello, I just changed my SIM only tariff well I say change its the same tariff but I changed it to gain the 15% off so £28 a month now to £23.80 but please can someone tell me why it hasn't changed on my myo2 or anything showing this new amount?

Resolved! Upgrading to sim only

My contract ran out on the 4th whilst I was on holiday, if I upgrade to a sim only contract now will it automatically replace my existing bill for this month? So next month I get one small bill not two bills if the old one isn't replaced. I am still ...

Resolved! Phone Mast Problem Again

I have no signal and have not had one since 10.30am this morning, I have looked at status and the problem is that O2 is working on a phone mast, the problem is this is a fairly regular thing with the phone mast either being worked on, a problem with ...

not getting emails on new SIM

Hi, I have just upgraded to a new SIM only deal (unlimited calls and texts, 2mg data) and have not been able to get any emails on my iphone under the 3G network. Message says "you're not subscribed to a mobile data service" can you let me know why th...

Resolved! S. Aberdeenshire...no signal?

Having MAJOR problems for past 7 days after work was completed on local mast. Have had NO signal in AB30 area since the work started. What is going on?

Resolved! Download PDF file of latest bill

This may be another improvement to the system and environment but I do not see where or how to download the September 2015 bill. Is this possible? I have a number of previous PDF bills downloaded and filed. The screen which ought to offer this featur...

Resolved! Mum signed a contract when she wanted a pay & go phone

Hello everyone, My mum went to the skegness branch to buy a pay and go phone but came out with a business contract and I have been trying to get it cancelled for the past 2 hours now via both web chat and phone. is there any way to get it cancelled q...

Debit Card didn`t go through

I am trying to pay for an upgrade via O2 web site. Visa debit card didn`t go through, so didn`t another card American Express.How we can sort it out?

O2

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