Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! data all used up 2 days into period?

I used a bit of video last week so can understand a bit of data use, but my account is showing 400mb used from 21st September, the date my monthly account resets - what has happened?? is there a chance that the data allowance hasn't been reset for my...

Resolved! code for txt message

on the pay and go there was a code to to put in that told you people got your txt message does anyone know it?

Resolved! Anyway to negotiate a contract?

I was looking at a way to negotiate the Lumia 1020 £99 initial charge for the £20 phone plane on refresh. The chat people are not in a position to do this and i don't know what number to call. Honestly, I don't want to have to go to Three but they do...

Resolved! insurance

how can i start an insurance on my phone as i,m sure ive nothing at the moment

Resolved! Why does such a big company as O2 have no way of contacting them by E-mail?

I have been looking on the O2 web site for quite a long time now to try and find a e-mail address to send a question related to my Pay and Go account. I don't want to have to hang on the end of a phone to talk to an advisor (and pay for the privilege...

Resolved! contract

looking for a good deal on a contract!

Resolved! Changing my tariff

Hi, Just wondering if anyone else has had the same problem as me. I called O2 customer services on the 7th May 2013 at 14:30 asking about downgrading my tariff as I do not use all the allowance. I spoke to a nice lady who told to call back after the ...

Complaints Review Service

Hi, I am in the process of making a complaint and submitted it 11 working days ago. I receifved an email back at time of submission stating currently I would receive a reply wihin 7 working days. This hasnt happened. I have since spoken to the webcha...

Resolved! Changing my old number to my new SIM card

If I want to change my old number to a new SIM card on a new contract is this what a SIM swap is? I called 202 to request it be done but the lady said I should text 20220 with the word SWAP in the text (why couldn't she do it herself?). Anyway I did ...

Resolved! Getting screwed over by o2 shop

I went in to the O2 shop in Brixton trying to get a good deal on a new contract. They couldn't beat many of the online deals but offered a £50 credit, upon which I signed a 12 month contract. Too good to be true? Yes, apparently, as it has not materi...

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