Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing to PAYG when contract ends

How do I change my SIM to pay as you go when my contract ends? The people in the O2 shop told me to call up O2 but then the person on the phone told me I could just do it online. However, the only options online are for just changing the contract tar...

Resolved! Remove Age Restriction Abroad

O2 are blocking access to age restricted sites, how do I remove this when abroad?- the 61018 number doesn't work.- I don't use credit cards (only debit) so can't use the unblock link that charges £1.- No O2 shops available.Why isn't this possible tho...

Resolved! Upgrade...HELP!!!!!!!!

Trying to find out if I'm eligible for an update...however I cannot remember the password or security question for my account...Is there some way to find this out?!!?!?!o2 website and customer services are so frustrating!!!!

Resolved! sim only £11 p month deal. not shown on my 02 page

i bought a sim only £11 per month contract but it is not registered on my my 02 account. How can i fix this?

Resolved! Excess PAYG credit. Can I get some back?

Basically I top-up every month to get included data and text. I don't use voice much and I've now accrued a PAYG balance of ~£350. Can I reclaim some of that money or use it to buy a new phone, etc.? "Customer Services" are giving me mixed messages d...

Resolved! PAYG upgrade

Hi all, My mum's PAYG phone has finally packed uo so she needs a new one. I tried to get her one yesterday by O2 wouldn't sell me one without a new SIM and topping it up also which is a waste of time. So my Mum is going to try to 'upgrade' her PAYG m...

Resolved! When did it get so hard to get a new O2 contract and a specific phone?

Tried to get a Samsung Galaxy S4 Active today. Phones4u had them, but for some reason now only do O2 upgradees and not new contracts. I was planning to run my 2 contract in parrallel for the last 3 months, rather than wait for my upgrade date (Christ...

Resolved! VoiceMail

How do you retrieve VoiceMail while abroad.? I've tried +44901 without success.

Resolved! Speed to refresh/family and friends discount.

I'm thinking about selling my 7month old iPhone 5 to get the 5s when it comes out and I am interested in the Speed to Refresh scheme, however, I have the Family and Friends 30% bolt on. Would O2 charge 15 months x what my tarriff should be, or 15 mon...

Resolved! Contract Ending Date/When to upgrade

When I first bought my current phone (Samsung Galaxy S2) on the 3rd of January 2012 they said a month from the end of the 24 months I could upgrade. I am not sure if this is still the case. Could somebody clarify this for me please. Thanks.

O2

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