Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring number - no confirmation message

I've just got a new O2 contract and wanted to transfer my old number over from 3. I got the PAC code ok and completed the keep your number form earlier but I haven't received any confirmation by email or text. Is this normal? From what I gathered the...

Resolved! Paying my bill over the phone

Hi guys, I received a text saying that my bill was overdue and that I should ring the number that was provided, I did so and paid the bill. I have since received a text saying "Thanks for paying £32 with the card ending xxxx. Your reciept number is x...

Resolved! 4G tariffs recently updated?

Hi everyone,I got a 4G plan in October 2013 (unlimited calls/texts + 1GB) and this tariff was £22/month at that time. I got a second phone number yesterday with the exact same tariff and I found out that it now costs £17/month.I would like to pay the...

Resolved! o2 Refresh Upgrade

Hi I ordered an O2 refresh upgrade on 22nd December to get an Iphone 5s. At the time the website said the phone was in stock and be delivered within 1-3 days to collect from my local o2 store. 2 weeks later I still havent received a despatch notifica...

Resolved! employee discount

My emplyer offers a discount to their employees for o2. I have been an o2 customer much longer than being with my employer. I have all the details of this discount and wasnt sure weather i could upgrade my phone/contract and apply the discount on lin...

Resolved! Paying bill by cash possible?

Hi, I am in the process of changing bank accounts and will need to pay this month's bill by cash as the direct debit has been cancelled. How do I go about this? I can't find any way to request a paper bill on the website. Many thanks in advance for a...

Resolved! WAP & MMS settings

Hi I have just got a new nokia 1020 and was wondering how do i get my WAP to work where WIFI is not available?

Resolved! VERY POOR CUSTOMER SERVICE and Signal problems and various other issues with network

Having taken a contract out with O2 back in June 2013 and having had a full 5 bar signal on 3 iPhones and 1 samsung Galaxy 4s, I was disappointed when some 3 weeks later we lost all coverage in my home area, we waited some 3 months for the repair to ...

Resolved! Any tips to get a good SIM only deal?

I'm a new-ish contact customer, my wife also wants to join o2 on a SIM only contract. Looking at the prices on the o2 website and all the usual suspects like CPW, SIM only on o2 seems rather expensive, especially compared to our old network. I'm goin...

Resolved! Problem with texting abroad

Hi there! I am in Greece and my text messages to UK numbers are not being sent. I have topped up my phone 2 hours ago, and also used the +44 code.Currently, I'm on Pay and Go Go, with 5000 texts, 150 minutes and 500MB, 10 pounds. Could you please hel...

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