Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! HTC Desire 601 Text Messages wont send.

I have a problem in that sometimes texts will not send. I also receive texts that have been sent hours previously. Is there a simple answer?

Resolved! Help, new handset silly quick question

Hey!So I'm currently trying to checkout with a new handset, buying it outright. But the o2 online store seems to insist I MUST select a tariff. But I already have an o2 SIM and contract, I want to use that one, should it fit. Do I have to just pick a...

Resolved! Tax bill PDF missing

Since upgrading to refresh I cannot find an option to download and print a full bill with airtime and device costs. I need this to claim expenses for my work phone. Is there somewhere that I haven't looked where the pdf bill option now lives?

Resolved! Which PAYG tariff for infrequent use?

Hello, My parents are retired and I am about to give them my old Xperia S mobile phone which takes a micro sim. The phone will probably be only used for emergencies while out and about or for the occasional call when they are away from their landline...

Resolved! View total monthly call time

Hi there, I'm on a pay monthly tarif. My contract has expired and I'm looking at my options. I'd like to know how many minutes I've been using but this doesn't seems to be shown on my bills. The duration of individual calls is shown but not the total...

Charges for a call I didn't make

Hi All. After some advice. I have an O2 contract for my sons phone. Last week he told me that he was unable to make calls / get 3G, 4G. I called O2 and was told that there had been a block put on the phone because a four and a half hour call had been...

Transferring a mobile number from another network

Hi I've been trying to transfer my vodafone mobile number to my new o2 sim. I've got my PAC code from vodafone and i've filled out the keep my number form twice now and heard nothing back from o2, not even an acknowledgement email...Its been 4 days n...

Resolved! Account issues - reassurances.

My household had 3 refresh accounts at one point. I wanted to reduce these to 1 account. One handset was returned within the cooling off period, with the accompanying sim/air time unused. The return was confirmed as received and the account closed. R...

Resolved! changing o2 monthly contract to different o2 monthly contract

Hi, I am currently on simple tariff and phone and deal i want through carphone warehouse is only available on new o2 contracts. I keep getting different answers if i will be able to transfer my number over once i have the phone, but o2 chat and anoth...

I left o2 now i'm back

Left in Septembers but back as i found out o2 has the best 2g/3g coverage where i live also just had a cell site near me upgraded to 4g, I tested a few phones iphone 6 samsung huawei etc and did a lot of testing and found that o2 has the best indoor ...

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