Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! When my contract ends, do I have to send my phone back?

I was under some weird impression that I was paying for the phone during the ludicrously expensive 24 month contract. I have a feeling I was wrong.. My contract is to end in June, and I'm ready for an upgrade in May. If I don't renew my contract (I'm...

Resolved! Using o2 in europe

I have an iphone on monthly cotract with international traveller bolt. I am thinking of getting my wife an o2 PAYG sim for her mobile so we can get free calls to each other, I understand this only applies to UK mobiles but would that apply if both th...

Store pick up

Upgraded with the pick up from store option... never again only when I said that 02 could take the other three accounts and I have and go indulge in biologically impossible activities (well I think so but I have had sheltered life) did it become appa...

Resolved! Upgrade

HiI ordered a iphone 5 upgrade on 21st January 2013 and I've not yet recieved it.. How long am I likely to be waiting? It just says order in progress.Thanks

Resolved! Billed Calls Transaction Downloads to Excel

The current O2 website only provides a PDF read-only itemised bill for printing. I cannot see an option to download a set of call transactions on a bill in .CSV format for use in an Excel spreadsheet. Is it not there, or am I looking in the wrong pla...

Resolved! Going over your data allowance

Hi,My data allowance is 100MB that i pay for as a bolt on.It mentiones that if i go over it, my speed slows down.Is this the only thing that happens, or do i start to have to pay extra? If so, does anyone know how much? Thanks

Resolved! Transferring Number to 02

I'm transferring from an iPhone 3G with vodafone to an iPhone 5 with o2 (pay monthly). My transfer should be happening today. My old phone has lost internet access but still has phone signal. The new phone still has signal, and temporarily lost inter...

Resolved! Swapping phone numbers between 2 o2 contracts

Hi! I have 2 mobile contracts with o2, one for myself and one for my partner. My partners contract is due for renewal in February and I want to then take this as my contract and upgarde as I want an iphone and dont want to wait till May for the other...

Resolved! Data Allowance

HiIm new to pay monthly and i have a data allowance of 500MB included in my price every month.I have just had a text from o2 saying that i have now used my usage.Will i be charged extra if i access the internet.Im worried as i dont want to go running...

Resolved! How to register a new card keeping the same username?

Hello Everybody!! I've just changed my tariff so I have a new username and password to visit my O2 webpage but I've had already the username and pasword from my first tariff. When I sing in and I writte the data the sistem says me that I need to chan...

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