Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! minutes and voice calls what is the difference

Just been told my voice bill for this month is £136.76 + VAT aleady and yet when I look in my account it says Minutes available this month 600 - used so far - 235.15 and remaining 364.45. so what is the difference between minutes and voice??Also What...

Resolved! Change to pay and go

If I change to pay and go sim, can I keep the same number I have currently with my monthly contract?

Resolved! Speed To Refresh Credit Check?

Hello. I have the option to speed to refresh, my upgrade isn't until February so thought I'd have a go at refresh. I'm really confused by it, will i be cancelling my contract and starting from scratch or does it work the same as usual upgrades.The ot...

Resolved! Keep phone

Hi I'm looking into upgrading my iphone 5 I have had it now for 0ne year of a two year contractI see there is a cost of about 300 pound to get a early upgrade but can you tell me if I get to keep my iphone or do I have to return it?Thanks john

Resolved! use phone abroad

how do i get my phone to work whilst abroad please any answerrs much help

Resolved! Live Chat

What kind of service do you get with Live Chat ?. I've had an ongoing problem with my phone, went to a local store for them to have a look, sent it off for repairs only for it to come back with a letter saying that a fault couldn't be found. Spoke to...

Resolved! restriction on my phone?

Hi all, I hope you can help? I'm in Tenerife at the moment, used my phone fine for 2 days, then yesterday it says that I cannot be connected due to a restriction? I have paid everything to date, so I know it's not a bill problem but can't find anythi...

Resolved! Free text (on the computer)

Just wanted to say it's a shame 02 has done away with this facility. Currently in Australia and it was a handy (and cheap) way to keep in touch with an 84 yr old aunt in the UK who has no computer and no iPhone. I could type more easily than if I was...

Resolved! If I go over my 1GB of Data will I be charged?

I spoke to one the 02 Guru's to ask whether I could upgrade my plan from 1GB data per month 2 Unlimited GB data per month. He then got on to tell me that if I went over my 1GB of data I wont be charged any extra but my data speed will be slow. Does a...

Resolved! Over my data allowance

Hi. Ive gone over my data allowance. When I try to connect to the internet on my phone Im asked to buy some data. Why is this when I have £16-98 credit ? I thought I could pay the usual £1 per day ?

O2

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