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Anonymous · ‎14-02-2014

As the third day draws to a close without service and all you get are the constant and unchanging standard message, it strikes me o2 have a Duty of Care and should at least provide an estimated eta.

Even if they say one week, it allows you to get a different providor arranged. In 2014 three days without a phone is no joke and it effects our business.

Is anyone else in the North West experiencing these problems?

MI5 · ‎14-02-2014

Nearly everyone in the North West is experiencing the same unfortunately and you shouldn't rely on a non guaranteed mobile signal to run a business from. You should at the least have a back up mobile and preferably a landline.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-02-2014

Nearly everyone in the North West is experiencing the same unfortunately and you shouldn't rely on a non guaranteed mobile signal to run a business from. You should at the least have a back up mobile and preferably a landline.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎14-02-2014

Thread already exists here: http://community.o2.co.uk/t5/Discussions-Feedback/No-signal-in-Wrexham-LL13/td-p/627082

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MI5 · ‎14-02-2014

There seems to be a few threads...., but sadly, no one has control over the weather 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-02-2014

I heard o2 is now telling people they dont know what the problem is. Great service!

MI5 · ‎14-02-2014

I saw a report on BBC News that the energy companies are claiming massive devastation to their infrastructure.... It could take a while for power to be restored.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-02-2014

@Anonymous wrote:
I heard o2 is now telling people they dont know what the problem is. Great service!

Not true. They do know what the problem is. The weather knocked a lot of masts out of service. Some of them are back up and running, some of them not. There's only so many masts the engineers can fix in a day.

its frustrating, yes, but it's not the end of the world. There are still landlines, payphones and face-to-face conversations to be had out there.

anticpated · ‎14-02-2014

Try complaining to the Environmental Rural Affairs.

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Anonymous · ‎15-02-2014

There are plenty of BT lines down as well so a land-line is not always the answer in rural areas!

MI5 · ‎15-02-2014

@Anonymous wrote:
There are plenty of BT lines down as well so a land-line is not always the answer in rural areas!

We can only offer advice, unfortunately we cannot control what damage the weather will do to any services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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