Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Live Chat Trustworthy?

I have been enquiring regarding a combined O2 Refresh/Pay Monthly Upgrade and was recommended by O2 to use the Live Chat feature. Whilst I understand the advantages of this service over perhaps waiting for an O2 operator to pick up the phone, I find ...

Resolved! renewal

Hi,you have been calling me dfor renewal. Can you give me a good sim-only offer?thanks,Sanderyn

Resolved! Why can't pay and go customers view their usage online?

Why can't pay and go customers view their usage online? I want to see where my money went, not just the current balance. That data must be available in order to deduct from my top-up balance so why can't I view it?

Resolved! PAYG bolt on not working

Hi there, I am on pay & go go go 1000 texts but I have topped up £35 this month 2 x £10 & 1 x £15 but my texts and calls are still being charged for. Any help is appreciated thanks

Resolved! Delaying start date of a new contract

Hi, I'm wanting to take out a new contract next month through a third party company, but as it's going to be a Christmas present (preferably beginning/mid December so it's out the way and arrives on time). Is it possible to delay the start date until...

Resolved! O2 basic tariff. 15ppm call 5p per text.

Hi. On the phone to O2 at the weekend I was offered O2 basic. Not sure at the time, now I want to switch. How do I? I have tried calling 4445 but no option suitable. Please help!

Resolved! Extra Minutes Bolt On

I cant seem to find a bolt on that adds extra minutes to my contract.Is it possible to do so as I will be making more calls just for a few months?

Resolved! Can you use E-Top up on Pay Monthly contract?

I'm currently on rolling 1mth simplicity contract, and have signed up to a scheme through my company which will pay my phone contract through my salary. But it say's it requires an e -top up number which they will credit each month. Does this mean I ...

Resolved! Problems with my 02 bill

So, I recently upgraded my tariff to an 02 refresh contract and took out the Note 3. I had a bill of £91 and before I bought out of my contract I confirmed with the agent that the bill was included in the costs. I asked him twice and he confirmed sam...

Resolved! Unlimited WiFi question

I am on the old Talk anytime tariff which is fine but I dont like paying for each text I send, so I was thinking of changing to Pay and go go go.at present I top up £10 each month and I buy a bolt on for my data (£6) which still gives me 50 free min ...

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