Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade: Charged upfront cost of £99.99 when it was agreed to be waived

I agreed to upgrade my device and continue with O2 on the basis of which the upfront cost was agreed to be waived and my current device plan reduced, however once I confimed over email I was charged the full £99.99. I called up to try and resolve thi...

Resolved! Phone names on My O2

When I login to My O2 I have a few phones listed as I have bought one for each member of my family. One of the phones is shown as "Apple iPhone SE", which is correct. My phone is listed as "Tony 5C", which is a name I entered years ago. I no longer h...

Resolved! upgrading deals

Was promised best upgrade deals as an existing O2 customer but the deals available are exactly the same in store for everyone else as they are via my O2. Not great.

Resolved! lend us a quid

Hi, can anyone tell me if the lend us a quid service is no longer available? Cant top up until friday, and nearly out of credit. Thanks

Resolved! Upgrade on us!

I’m looking for some clarity on this “Up grade on us” statement. I went to “upgrade on O2” today and it wasn’t quite what it seemed. I give O2 my current phone which I’ve already paid £480 to pay off the remaining balance! I then have to pay £29.99 u...

Resolved! changing user name and password, new person in this role, previous person left company

I am new in this role and the person who had this role before was the primary person who logged in and accessed all the information. Can you please instruct me on how I can change the user and login details, as I do not know what they are

Resolved! VAT Invoice

How do you print a VAT Invoice?

Resolved! Upgrade for existing o2 customers

Hi. I was recently thinking about upgrade – especially to get new phone – as my current one is too old to use it. I am on O2 Sim Only Unlimited 12M 6GB which suits my needs very well. I checked o2 offer couple of times on My o2 site and realize o2 do...

Resolved! Direct Debit

To Whom It May Concern,I had to cancel my contract with your company as I moved abroad and therefore don´t need your sevice any more. I was on a Pay Monthly Contract, cancelled the contract at the end of July 2017, the last payment was made on 26/07/...

Resolved! How do I get my PAC Code from O2

Interesting problem I have. I canceled my contract and went to a PAYG deal. O2 said they would send another SIM which ought to arrive in 2 -3 business days. When it arrived, there was no SIM card. Never mind, thought I, I will just get a PAC and swit...

O2

Forum Posts