Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra credit/Adding to my balance with bundle

So this is also in relation to my previous two threads (basically an update). So I’ve just been to the 02 shop to see about the international texting and like a couple of you said on my others threads, the 02 guy said that international texts aren’t ...

Resolved! can't buy anymore data

so i ran out of data, I bought an extra 500mb a couple times, ran out again, and then when I try to buy more data, it only offered the 100mb option. So I bought that a couple times, ran out of data again, and now it won't even let me buy anymore data...

Charges

How about 02 charging me for using Norway network when I’m in Ireland????????????????

Resolved! Would someone please check my understanding of the contract cancellation process, thanks.

I have read all the way through the How-To on cancelling your contract, but as that is supposed to be *only* a useful How-To I didn't want to make it even longer by adding this to it ... I was left confused by the limited information on the O2 websit...

Resolved! Porting Number Out and then In again.

Hi there, There are some exceptionally good deals available at the moment, but only when taking out a new contract.. Those of us that want to upgrade lose out quite big. So i was wondering if the below plan of mine would have any issues? Port my curr...

Resolved! Previous bills

How can I see on my iPhone 7 the breakdown of texts and calls from my previous month’s bill?

Resolved! Using your phone in Guadeloupe

I've checked online and it says that I can use my phone in Guadeloupe as if I was at home even though it is not in Europe. When I phoned up O2 they said no.I'm not sure what to believe?

Resolved! My tariff

Yesterday I changed to a tariff of unlimited calls and texts and 6gb data which was discounted to £16/month . When I checked today I am being invoiced for £26/month. I can’t find a number to call, and the on line chat advice is always busy. How do I ...

Resolved! Question regarding upgrades

Just entertaining this from a logical standpoint.I can see from O2's website, that I could potentiually upgrade to an iPhone 7 for a £109.99 upfront and £35 p/m charge.If I were to choose this, could I elect to pay off more than the £109.99 at the ti...

Resolved! International texts

Hi! I’m trying to text someone in The USA but no matter what I do the messages just won’t send! It just keeps coming up with ‘Message not sent’ with the red exclamation mark! My phone credit just got topped up this morning so why can’t I send interna...

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