Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to cancel tariff change?

Team, can anyone help me. Live chat isnt working and I have mistakenly changed my tariff to "Classic" as of the 1/10/17. How do I go about cancelling that and staying on the tariff I am on?

Resolved! Keep number across O2 contracts.

Hi.This is a quick follow-up to a live chat I just had with a representative. Backstory:I've seen a Note8 on O2 on mobiles.co.uk, unlimited minutes, unlimited messages and 10gb of data - £150 up front cost, £39 a month. (plus the insurance extras the...

Transfer of ownership

I am the current account holder for my daughter's phone bill however the bill comes out of her bank account. She wants to change it into her name so she can build up her credit score as she currently has very little, or no credit score at all. Does a...

Resolved! what are PREMIUM and INFORMATION SERVICES

i have been charged £5 for Premium and or Information Services, can anyone tell me wht these services are as I've never seen this one before.Ruby

Resolved! Sim Only Upgrade to non refresh contract

Hi everyone, just wondered if anyone could advise on this before I call o2 I'm on a 12 month sim only contract and was told because of my credit score, I had to keep my sim only contract for 6 months before I could upgrade. The 6 months is now up and...

Resolved! o2 plan go down

i aint with o2 since june when i come back o2 just low plan down to 250mins 250 text what the hell o2 is doing lost customers i just buy £30 pack. come on o2 wake up

Data usage

So i use to have 5GB of data and every now and then I'd use it all up, so i looked at getting more and i upgraded my monthly allowance to 20GB. since ive done this my data usage has trebled and im using the 20GB with a week of the month left! Is ther...

Voicemail Notifications

When I access 901, and go to Mailbox settings (*, 4), I want to receive notifications if someone hangs up before leaving a message - option 5. I have had to change frrom being notified by a voicemail symbol on the screen, to being notified by text me...

Resolved! Paid for upgrade money gone out the bank but no email ECT and said shop was busy come back later

Fuming

Resolved! Upgrading to Refresh from SIM only - Keep air time plan?

Hi,I'm currently on an O2 sim only plan and I've got quite a good deal they sorted out for me. If I upgrade to refresh and get a handset is it possible to keep the same air time price plan element?(Oviously I will need to pay the extra monthly cost f...

O2

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