No courrier email, chat not working, and no tracking number

[Anonymous]

My o2 is not alowing me to use the chat feature (normally it will open up and then wait to connect to someone, tonight it won't allow me to open it and it just says "

Give us a moment

We're just checking to see if there's an available agent." 

I bought a new upgrade yesterday as I broke my previous phone by accident, in perfect timing to be eligible for a new one. The my o2 page says the order is complete, and that there is no tracking number. I have no phone to call CS. I need the chat. What can I do?

[MI5 · Accepted solution]

You will receive an email with tracking details once it has been dispatched.
Until that point, there is nothing to track.

[Anonymous]

I ordered last night, and it said it will be delivered by 10pm tonight. If it is a courrier then surely it was dispatched earlier today? We are currently in the final timeslot.

[MI5]

Just a guess, but you won't be getting it tonight if you'd not had your dispatch email.
Either way, there are no tracking details until you get that email.

[Anonymous]

OK thanks for the help. It's frustrating a sI need to talk to the courrier in order let them know to buzz a neighbour as our buzzer is brokenand without a phone this is all quite frustrating.

[MI5]

Understand the frustration.
Can you borrow your neighbours phone to call customer services? http://www.o2.co.uk/contactus

[jonsie]

I'm guessing it's out of stock....

[MI5]

I fear you are correct jonsie.....

[Anonymous]

Surely the staff member I bought the product from on the chat window last night would have told me this? That would be Absolutely outrageous otherwise right? I paid the up fron costs as well.

[jonsie]

They don't have a live stock system so the adviser wouldn't know.