Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting over from giffgaff issue

hello,I bought the highest tarrif from a London O2 shop. I was on giffgaff, and the gentleman at the shop got my PAC code from the giffgaff number I need to keep and requested a port over to my new O2 line. 24 hours later my giffgaff line is dead, bu...

got £10 cred cant get £10 big bundle

My Month's Data Allowance gone in less than 24 hours

Not used for anything. All automatic data services on my phone (iPhone) switched off. All 100MB are reported to be used up. What is going on?

Poor customer service

Well Having made over 20 calls to customer service, sent my name change by deedpoll to them by post 5 times, been to the local store 6 times and taken the paperwork in. The shop scanned it to customer services 5 times the last time i went into the o2...

Resolved! 02 tablet loss through delivery

Hi i ordered a tablet and sim and was suppose to be delivered on monday but it looks like it has been losted through posatage so will the tablet get blocked or will it just be the sim

Resolved! cancelling my phone contract

I need to cancel my contract as Im leaving the country on the 20th November, however still need to use my phone till then

Resolved! Stop direct debit

I wanna stop my direct debit and get paper bills

Resolved! 02 Refresh Device pay off

Hello all Just have a quick question, why when i go onto the O2 app and go through to pay off device does it then ask me to pick a new contract? I have confirmed with O2 the settle amount for the device which is whats stated on the app, but it then s...

Resolved! sending txt to NZ

Hi, I'm visiting the UK from NZ, bought a big bundle (P&G) from 02. my existing data is all there but txt to NZ fail to send and yep I have the correct international code, any ideas? many thanks

Resolved! Lost mobile phone in Buenos Aires

Hello I lost my personal uk iPhone 7 mobile in Buenos Aires yesterday. I’m now in Iguazu Falls with no mobile coverage to call on my work mobile so can not call to report the loss. can you please stop the account. Thank you Rebecca Spark [personal in...

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