Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Haven't signed CCA, changed my mind about the whole thing want to cancel but having difficulty.

Hi all, I'll try to keep this short and sweet. I ordered a new phone with a 24month CCA, chose to click and collect but after I had placed the order and it told me it wouldn't be ready to collect until October 3rd, I changed my mind and went into sto...

Not able to text or call UK from France

day 3 in France - have asked three times to sort out why I can't make calls - three times they have told me they have sorted but still I can't make calls!!

Resolved! Change my payment date

Hi I need to change my direct debit payment date to the 10th of the month please

Fraudulent calling

Has anyone been receiving calls from a number 222 300 375 registered in Mauritania South Africa. I have googled this and it’s a scam number they ring and hang up but loads of people are saying this is enough to get money from you even if you don’t an...

Resolved! Billing

How long can o2 provide me back dated bills for does anyone know? Many thanks

Resolved! yearly upgrade programme

Hi, I’ve got a few questions about yearly upgrade programme. I talked to someone in the live chat already but I didn’t get answers to all of my questions.I’ve got a message today from o2 saying it has been 12 months since my contact started and that ...

Resolved! When is abroad not abroad ? when is roaming but still in UK? what is extra and what included ?

HiI'm hoping to get some answers from 02 about this query but the ringback hasnt happened as yet. Last week I went on holiday , this involved ship , coach , train and walking. The venues were the North Sea , Lerwick Scotland, Orkney Scotland, Inverne...

Resolved! No courrier email, chat not working, and no tracking number

My o2 is not alowing me to use the chat feature (normally it will open up and then wait to connect to someone, tonight it won't allow me to open it and it just says "Give us a momentWe're just checking to see if there's an available agent." I bought ...

My 4g isnt working!!

I upgraded from Vodafone a while ago and I managed to get 4g perfectly fine but now I'm with o2 I haven't had 4g. The best data connection that I can get is H+ although 4g has been displayed in the status bar once but it switched back to H+ a few sec...

Monthly bill

I can’t pay my bill this month in full, is it possible to set up a payment plan?

O2

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