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My 4g isnt working!!

Anonymous
Not applicable

on ‎02-10-2017 20:24

on ‎02-10-2017 20:24

I upgraded from Vodafone a while ago and I managed to get 4g perfectly fine but now I'm with o2 I haven't had 4g. The best data connection that I can get is H+ although 4g has been displayed in the status bar once but it switched back to H+ a few seconds later. I have a samsung galaxy s6.

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MI5
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on ‎02-10-2017 20:27

on ‎02-10-2017 20:27

Shouldn't be any different to voda but check the expected signal here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Not applicable
In response to MI5

on ‎02-10-2017 20:29

on ‎02-10-2017 20:29

There is no 4g coverage in my area but I cannot get 4g anywhere, even in the middle of a city

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MI5
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on ‎02-10-2017 20:35

on ‎02-10-2017 20:35

Might be worth calling 202 and asking them to check you have the correct data package on your account.
You need standard data but often a blackberry data package is added in error.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
Not applicable
In response to MI5

on ‎02-10-2017 20:39

on ‎02-10-2017 20:39

I will do tomorrow and I'll post the results

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MI5
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on ‎02-10-2017 20:42

on ‎02-10-2017 20:42

Fingers crossed slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Marjo
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on ‎03-10-2017 16:34

on ‎03-10-2017 16:34

@Anonymous wrote:
I will do tomorrow and I'll post the results

Hello @Anonymous welcome to our forum! Did you find out anything about the data package? smiling

 

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