Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 253073 Views
  • 2 replies
  • 2 kudos

Resolved! Data issues

Is anyone else having data problems? I have had no data for two days and I have done all the troubleshooting suggestions and still nothing.

WendyWoo by Level 2: Apprentice
  • 3643 Views
  • 16 replies
  • 0 kudos

Resolved! Contract cancellation within 14 days of starting the contract

I have made a terrible mistake when ordering an iPad. I debated at first what size to get and I settled on 256gb. Somehow between choosing the storage size and the tariff the website changed my iPad storage to 64gb. I didn’t notice it had done that a...

Kadaj22 by Level 2: Apprentice
  • 4517 Views
  • 5 replies
  • 0 kudos

Resolved! Porting issue.

I've recently joined o2 fron Vodafone and have had my number transferred over. The transfer took quite a while however it was successful this morning, I have since lost service and it says that the SIM is not registered/connected. Can only use my pho...

Jworth by Level 1: Joiner
  • 1719 Views
  • 5 replies
  • 0 kudos

Resolved! Can't download and print latest Bill

Every time I try to download my Bill I get a page dispalying an error message, anyone else affected or just me? I've redacted the second half of the URL as it appears to have account number information.

O2 bill error.JPG
AGP by Level 1: Joiner
  • 1112 Views
  • 2 replies
  • 0 kudos

Poor data speeds and connectivity

Does anyone else find that their data connectivity and speed drop off, especially in the afternoon? I work in Plymouth city centre and find that after about 1pm, I can barely connect to any sites. I'll have Spotify playing in the morning. Come back f...

Jaycegeek by Level 1: Joiner
  • 739 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping my old number

I have just got a new phone and pay monthly sim I was on a pay as you go still with o2 I’m trying to do the keep my number form but it’s asking for my latest bill Information but I haven’t yet received one how to I sort this

Marie92 by Level 1: Joiner
  • 1024 Views
  • 2 replies
  • 0 kudos

Miss sold and cheated by 02

So short version, had a promotional phone call in may, got told take a pay monthly sim out with them and in three months I will get a guarantee free handset upgrade, I tried to upgrade but told to early in July as I though it went buy once you make 3...

Resolved! Stripey giraffe

I have been charged £12 a month for 4 months from stripey giraffe. When I emailed them to advised I've never subscribed to this. They advised me I did on 31.12.18 at 2 PM. This is clearly not possible as I was working from 7.30 to 4pm. How can I go a...

Mins by Level 1: Joiner
  • 13185 Views
  • 11 replies
  • 0 kudos