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Joint billing

SophieJay
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on ‎29-01-2020 19:11

on ‎29-01-2020 19:11

Hi,

 

I have two numbers (business and personal) and currently they are invoiced on the same bill. Is it possible to have two seperate invoices, one for each number?

 

Kind regards

Sophie

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MI5
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on ‎29-01-2020 19:14

on ‎29-01-2020 19:14

@SophieJay 

I'd give customer service a call on 8002 to check.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎31-01-2020 11:33

on ‎31-01-2020 11:33

@SophieJay how did you get on when speaking with customer services? Were they able to separate the 2 bills for you? 

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SophieJay
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on ‎31-01-2020 16:44

on ‎31-01-2020 16:44

Unfortunately not. They said that is something that has to be confirmed at the point of sale! Seems strange that you can make any other changes to your account but not that.
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jonsie
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on ‎31-01-2020 16:47

on ‎31-01-2020 16:47

I suspected as much. Once accounts are linked O2 are unable to separate them for some reason. I think they need some serious system upgrades or some extra training for the technicians.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎31-01-2020 16:54

on ‎31-01-2020 16:54

My only doubt was because one was business and one personal, but I know otherwise they can't be unlinked unless cancelled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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