Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Joint billing

Hi, I have two numbers (business and personal) and currently they are invoiced on the same bill. Is it possible to have two seperate invoices, one for each number? Kind regardsSophie

Resolved! Old iphone

I now have a new upgrade, how can I tell if my previous pay monthly IPhone is locked to 02 ? I want to sell it on, tia

Resolved! Parental control questions

Hi , can anyone offer advice on parental control issues , screen usage time and general blocking of children using phone at home please ? Ideally I’d like a way whereby I can restrict texting and phones calls during the night whilst children should b...

i cant change number on screen to apply

hi. I logged on to my 02 OPEN account to apply family discount and i cant change my moblie number on screen to my sons, Help!

Resolved! Porting

Changed from pay as you go to pay monthly was told it would take up to 24 hours for the number to port, it’s now over 30 hours and still not ported over, I’ve now been told it was unsuccessful and to wait up to another 24 hours, wish I hadn’t changed...

iPhone xsmax callers hear no ringing

When people call my phone, they hear no ringtone and hang-up. The device actually does ring.

Resolved! Changing my phone number

How do I change my phone number within a contract? Over the phone? And if I am able to do it via app, how do I do this

Messages from O2 about Data

Why am I getting messages from O2 about my Data limit? I only use my phone for texts and calls, NEVER for the internet. Is this just a marketing ploy to get me to pay more each month?

Resolved! Ridiculous charges

Utterly fed up with the ongoing and ridiculous practice of flagrant overcharging on certain numbers. I’m using a “ mobile phone” and paying for the privilege. It’s about time this “con” was dealt with instead of continually allowing punters to be cau...

error 500

cant seem to pay my bill online or via phone app keeps crashing the moment i clickon the cvv box and says there is an error 500 anyone else having rhis problem

O2

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