Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 240436 Views
  • 2 replies
  • 2 kudos

Resolved! So I wanted to change my payment date "It's easy!" they said....

On Thu, 15 Aug 2019 at 11:36, ########wrote:Hi XXXXXX,Your next bill will be produced on the new date. You may incur an additional line rental charge, but will also receive a pro rata bundle allocation to cover this period.1. The changes will takes p...

Bam_Bam by Level 1: Joiner
  • 2717 Views
  • 6 replies
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Resolved! Lost Sim in Vietnam

I can’t login to my O2 via the app or internet as in Vietnam and just said try again later. I lost my SIM card as swapped my O2 one for a Vietnamese card when I arrived. I just want O2 to send me a new SIM card to my house so that I can use my phone ...

Jezz1 by Level 1: Joiner
  • 1488 Views
  • 3 replies
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Resolved! Barred Phone - Dreadful Customer Service

Any help appreciated. Barred phone as I had left in a shop - lucky gir me phone had been handed in and so asked to be unbarred. This was over the weekend 3/4th August. Despite repeat guru chats, visiting O2 shops and speaking to customer services bar...

AmandaS by Level 2: Apprentice
  • 1542 Views
  • 6 replies
  • 0 kudos

Resolved! Security

How do I update and change my security questions?

Gemm2k by Level 1: Joiner
  • 656 Views
  • 2 replies
  • 0 kudos

Resolved! Can I sell my contract phone (o2, iPhone XR)

Hi, I just got my upgrade on my o2 contract, I got a big discount on the handset (the reason why I took it), but I am currently using my o2 sim in my work phone (iPhone XS), so I don’t really need a second device. Can I sell this on, on eBay or to CE...

NTaylor by Level 1: Joiner
  • 10155 Views
  • 12 replies
  • 0 kudos

Calling Spain to a UK number in Indonesia - included?

My UK data, minutes and texts are all included in Spain.My partner and his 3 mobile UK phone are in Indonesia, where his data, minutes and texts also work.Can we call eachother within our allowance? Or will we get charged?

Natalie27 by Level 1: Joiner
  • 2972 Views
  • 24 replies
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Resolved! Text messages after migration from TalkTalk

Since migrating my mobile from TalkTalk some months ago, I get a text message very morning telling me my SIM card has been changed. They are apparently from my landline which is still with TalkTalk, so I've contacted them and they have no idea about ...

beachmat by Level 1: Joiner
  • 2922 Views
  • 14 replies
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Resolved! This site can't be reached

Since this morning (12th August), some sites that i have tried to access on through my mobile data have come up with "This site can't be reached", however it will work if i try to go on them through my wifi. When i click on "Details" on the error pag...

Resolved! Call signal dropping out everywhere

Hi sorry if this has been asked before but I can't seem to find an answer.Over the past 3 months the signal strength for calls on all 3 contract mobiles our family has, has been dropping. We can be in our home (always had good signal here), driving t...

Emski82 by Level 1: Joiner
  • 2802 Views
  • 3 replies
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Resolved! Lost phone

Hi. The phone I've got o contact for a family member has lost the phone. I'd like to put a block on the phone please. How do I go about it please

Dave77 by Level 1: Joiner
  • 2068 Views
  • 2 replies
  • 0 kudos