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iPhone xsmax callers hear no ringing

HEJ1
Level 1: Joiner
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on ‎29-01-2020 13:45

on ‎29-01-2020 13:45

When people call my phone, they hear no ringtone and hang-up. The device actually does ring.

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MI5
Level 94: Supreme
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on ‎29-01-2020 14:09

on ‎29-01-2020 14:09

@HEJ1 

This has been reported before and is an account issue that you'll need to report to customer service for them to investigate for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎30-01-2020 16:38

on ‎30-01-2020 16:38

Did you speak to customer services about this @HEJ1 and if so what was the result? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


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