Porting

[Medic-40]

Changed from pay as you go to pay monthly was told it would take up to 24 hours for the number to port, it’s now over 30 hours and still not ported over, I’ve now been told it was unsuccessful and to wait up to another 24 hours, wish I hadn’t changed now

[Cleoriff · Accepted solution]

Hi @Medic-40 

It should take 24 hrs-48hrs

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Keep rebooting your phone.

You need to keep onto customer services Guide: How to find help & contact O2 

[djbsuffolk]

When I recently ported over it failed on the expected day but worked fine on the revised day. Good luck! 

[MI5]

The OP has done evrything correctly and the system glitched. It happens from time to time.

Customer service have put the port through again, so all they can do is wait for it to go through today or Monday at the latest.