Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bills

We are contracts which are split phone cost and tariff. Our contracts have now ended and we've paid for the phones, therefore our bills need to be reduced to reflect this. Can it be done online

How to tell what handset model you have

Hi my phone has stopped working but i need to know my model number and i've logged into my O2 and can't see the details of the phone i bought from O2 if you could tell me how i can do this. as i can't phone o2 as i've no phone. and i dont have the bo...

Resolved! Ipad

Hi we orders and iPad but realise when it went through it was 36 months instead of 12. I can’t get through to anyone how can I change this ?

Contract up soon. How do I get a SIM card deal

I would like to purchase a SIM card deal. How do I go about this. Please help. Thanks lol.

Disney+ upgrade

Hi, I was due an upgrade, however decided to opt for a sim only upgrade. I specifically picked a sim with the free 6 months Disney+ offer. After upgrading, it stated that I had 28 days to select my offer. I left it 48 hours before logging back in, wh...

Said you would not cut me off...but you have

Typical O2. Dunno how there customer services win so many awards. Spoke to payment management about not being cut off due to laid off because of covid19. O2 pay,ent management assured me I would not get service restricted and guess what. Service has ...

Resolved! Have cancelled my O2 by porting STAC code. How do I contact O2 for a refund of account balance?

Have cancelled my O2 by porting STAC code. How do I contact O2 for a refund of account balance?

WiFi calling not working

WiFi calling has been very useful to me as I get no signal where I live however today it has switched itself off in my iPhone settings. I have tried switching it back on but it says I need to do this on my o2 account. When I go to the account it says...

Tariff

I have now paid my device off and want to reduce my tariff cost. How do I do this?

Coronavirus

How can o2 help me with my bills ?

O2

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