Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade today and O2 will pay device plan

Hi, it says on my mobile O2 app that if I upgrade my device today that O2 will pay the remaining device balance (mine is £36) but when I click upgrade it tells me I have to pay the £36 in order to upgrade? How does this work, any help please

Resolved! Extend bill

I’ve extended my bill. And my phones been cut off twice. I don’t understand why this is happening it’s bad customer service. If I’ve agreed to something why is it being ignored not once but twice

Resolved! Phone being cut off

hi allI've unfortunately gotten myself in a bit of a mess financially due to losing work because the lock down and missed my last 2 payments, I'm trying to contact someone at o2 to try and get this this sorted but as my phone has now been cut off and...

No order confirmation email

I ordered iPhone 11 pro max on 10th April but still not received my order confirmation email. Usually email arrive within few minutes.It's scheduled to deliver tomorrow but my PayPal transaction (early upgrade fee) is still pending and it seems O2 no...

getting a new offer nad want to keep the number

i am getting my daughter a new pay monthly sim deal.she already have an iphone that is locked to o2. i want to ensure that she will be able to port her number after getting the new sim.there doesnt seem to be an option in the checkout process, and ca...

Wrong amount for bill

Hi, can anyone shed some light on why my bill is £84 yet I brought the contract from mobile phones direct for £59 a month ?? I'm having no luck with getting hold of 02 and I really can't see how they have messed up so much ?

Resolved! My bill is higher then I was expected !

This month I was charged with £10.70 more! Can YOU Tell me why ?

exchange device

Hi All, I have a new device coming tomorrow but when the order confirmation came i realised ive ordered the wrong model, ive since phoned 202 and told them i wish to exchange for the correct model the man told me i can either refuse delivery ( not to...

Resolved! Insurance Replacement - Old Model sent as replacement.

Hi, I hope someone can help me, I purchased a Galaxy Note 9 when it was released and unfortunately just before lockdown in March my phone got damaged and the screen was cracked. I claimed on the insurance and received a replacement handset but have n...

Resolved! Changing to sim only

I would like to know how to go about switching to a sim only plan I currently have a contract that is due up in June? Can anybody help?

O2

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