Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill

I paid my bill early... two weeks ago and even made two phone calls to you about it and messaged you. You have now gone ahead and taken part of the bill again and the other part is showing as a late payment. I am now going to recieve charges from my ...

Cancel plan

Hi!!I would like to cancel my current plan, but keep the number and get another plan, the cheaper one.

Resolved! Shop tariff differs to myo2 change tariff options

Hi, I recently paid off my device plan and have been looking at changing my tariff,I always run out of data so I need a plan with more, on my o2 my best option (without spending much more) is 4gb, unlimited text and unlimited calls for £21.05/month b...

Sim Swap not working

Hi, I recently upgraded from a PAYG Samsung to a Pay Monthly Iphone 7. A week ago I requested a Sim Swap to keep my old number, but it didn't work. I have since tried to do a Sim Swap again and it still isn't working. I have also tried to fill in a '...

My tariff is turned off.

My tariff is turned off even though I turned it on April 5ft 2020.10£ tariff monthly.How does it work? I got confirmation message after I turned it on and 10£ was taken from my balance but now I cannot even call to anybody.

Contract

I ordered a contract had emails ect of legal documents fixed loan agreement but haven’t heard anymore does this mean I have got the phone also they took money as the upfront cost

transformation of my nano sim into e sim

hi can anyone indicate how you transform my nano sim into eSim? I am currently in another country and I cannot go to an o2 shop physically ... thank you all for any response

Call Log

I would like to view my call logs. Both incoming and outgoing. I need it to prove something at work. Obviously the call logs on the device can be manipulated so I need proper verifed O2 document.

O2 Open - work email

Hi - does anyone know if there's a way to resolve O2 open not accepting my work email?I'm trying to sign up but it keeps telling me that I need to enter my work email, which I'm doing. I'm not sure why it's doing this but it may be that my work email...

5g in bradford is terribly slow

As per titleI find myself having to disable the 5g option on my phone because, everytime it connects to it, the network is so slow I can't use youtube or browse the web.Given that I switched to o2 as I usually use the phone in an area covered by the ...

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