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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249665 Views
  • 2 replies
  • 2 kudos

lost delivery

I upgraded my phone on the 29th and dpd don't know where it is I need to start a clam but no-one is answering the phones at o2 help

law1 by • Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Spendcap

How do I increase my spend cap

Sues by • Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos

Overdue Account/s - Default Notice incurred

Hi, So I have 3 Pay Monthly plans with O2 for 3 phones which is on a family plan. Due to the recent Coronavirus outbreak, I was laid off work and currently unemployed as of the 12th of March. I am starting a basic retail job in the next few days to s...

DarrenB98 by • Level 1: Joiner
  • 2157 Views
  • 4 replies
  • 0 kudos

cancel contract within the 14 days

HI 8 days ago i bought a pay monthly 12 month contract sim only for my mobile 4g wifi and no i want to cancel it. Its within the 14 days but I cannot get through on the phone as there is limited staff and i cant find it on the app or online to be abl...

JaniceJ by • Level 1: Joiner
  • 3412 Views
  • 12 replies
  • 0 kudos

Text charges

Sent 1 text to a 07797 mobile number and have been charged 3 times for that single text? Firstly, I don't why I'm being charged for the text as my monthly tariff includes unlimited texts, but more so why be charged 3 times for the one text (on my bil...

ColinW by • Level 1: Joiner
  • 856 Views
  • 4 replies
  • 0 kudos

High BILL this month

Please PLEASE PLEASE,Can someone tell me why i have a bill for £148 pounds this month when it is usually £9.As you can appreciate now is not the time to overcharge customers I am shielding isolation no income and the last thing I need is this please ...

mellovell by • Level 1: Joiner
  • 721 Views
  • 4 replies
  • 0 kudos

Redeem galaxy earbuds?

Anybody know how to claim my earbuds I get from pre ordering s20 ultra? I got a flyer in my delivery but the website I think I use does not work or its down? There is only a couple more days left before the offer runs out?

DanJ by • Level 1: Joiner
  • 374 Views
  • 1 replies
  • 0 kudos

Data bolt on not working properly

I'm not sure if this is the right place but for some reason my data bolt on isn't working properly. Before i ran out of data my 4G worked fine but now that i've switched to the add on, if i'm not connected to the wifi, my phone has extremely poor int...

Thals by • Level 1: Joiner
  • 1049 Views
  • 6 replies
  • 0 kudos

Upgrading, verification.

I want to upgrade, but I have lost my O2 sim, so when I goto to the checkout the verification process kicks in and sends me a text to my number. I can't obviously retrieve it so Im stuck here unable to verify who I am. Why can't O2 implement other wa...

GLOBEY by • Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos
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