Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay monthly transfer to sim only

Hello,I have just purchased a new phone S20+ direct from Samsung as it was cheaper than a new contract through o2.I currently have two months left on my current contract with o2 but have £0 outstanding.Am I able to just swap onto a sim only deal? or ...

Resolved! Ensuring previous account cancelled...

Having recently purchased a new phone & O2 contract, how do I ensure that my previous O2 contract has been cancelled & I don't have 2 accounts running?

Final Bill Payment

Hi,I cannot seem to be able to reach anyone about paying my ETF on my pay monthly contract. Sincemy number is now PAYG I can’t access any bills related to the pay monthly account I used to have. My O2 just tells me to top up and gives no options for ...

Direct dwbit

How do i set up a direct debit for my account as i cant get through to someone to speak to?

Error 500 and WiFi calling

Hi, please can someone help me? I live in the country and need WiFi calling. I just switched to o2. I can’t switch on WiFi and 4G calling on my iPhone. I have followed all the videos, it just says contact o2. And I can’t get through to customer servi...

true or fake

hi have any body else had a message from +447765399641saying they were unable to process your latest bill. then content in message has a web site https://.o2.uk.bill550.com/?o2=2

Can i sell my iPhone after using O2 refresh to upgrade it?

I've been offered to upgrade my iPhone XR using O2 refresh (which will pay off the rest of my contract which runs out in October). I just wondering if i decide to use O2 refresh to upgrade, what happens with my iPhone? Is it mine to keep or do i need...

Billing inquiries

I want to see if I can stop my bill for a few months due to being laid off work because of corona

Change or cancel recent order

I made an order for a ipad yesterday but wish to either change the ipad an contract or cancel an then re order with the correct one.Live chat is down, I can't get through to anyone on the phone, shops are closed and Facebook team are only dealing wit...

Hotspot not working since switching phone

Since switching from a Samsung Galaxy Note 10+ to an iPhone 11, my hotspot hasn’t been working. This hasn’t really bothered me that much but I’ve just moved to a new flat and the WiFi isn’t set up, so I need the hotspot to work.

O2

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