Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unlatching an old O2 phone

Hi allI have an Xperia M2 that I previously used on O2 Pay Monthly. The phone has been unused since I swapped to another phone and another provider. I now want to unlock (latch ?) the Xperia to give to a friend to use on another network. I have provi...

Adding my wifes contract to mine

Can I renew my wifes phone contract & add her into my contract as part of friends & family but keep her number

Cancelled order

Hi well yesterday I ordered phone on new contract and it’s suppose to come 2moro. I already checked status of my order and it’s cancelled. Any1 have any idea why that happened?

Friends and family

Hi, I want to get my daughter a pay monthly phone , my husband and I both have contracts with O2 - can we all join together on a friends and family contract? Thanks, Louise

Porting failed, and need help

HiI am moving over from Tesco Mobile.I bought a new phone with O2 SIM March 14th. My port date was 17th.Date came and went. But my keep number is still with Tesco. I called customer service of both networks. The computers say it happened, but also th...

Resolved! Microsoft Surface Pro X Pay Monthly no internet

Hey, I've just upgraded yesterday to a Microsoft Surface Pro X with a new Nano Sim. I have followed the process to swap sim using an old iPhone. My previous device which I upgraded from was an iPad. Sim swap completed fine, and when I put the new Nan...