Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change of surname due to marriage

I need to urgently change my surname on my account due to marriage to allow me to upgrade my phone on carphone warehouse as 02 does not have the phone. I have sent my change name form and copy of marriage certificate to o2 business email address and ...

Resolved! coronavirus and%20payments

As a Sim only customer and someone who is awaiting Furlough, I am unable to pay my bill for the next 3 months what are my opyions?

Bills

Hello, my next bill is due on the 27th of April, due to the corona virus and being self employed I have no money coming in and can not pay my bill, I have been trying for days to get through to someone on the phone and it just hangs up on me.I’m not ...

Resolved! Removing the bar from my phone

How do I get someone who can look into removing the bar from my phone I get paid on Friday and have no service on my phone, my bill was late but I don’t know how to get into contact with yous because doesn’t let you phone, I really need to my phone t...

Resolved! Premium texts on my bill that shouldn't be there

Hi does anyone know how to report an issue with premium texts on my bill that shouldn't be there. When I call O2 I get cut off.

Resolved! upgraded

hi , i upgraded to new tarriff 7/3/20 and my new bill was supposed to be £18.00 but bill has come in at £18.51 with no extras or calls charged so can you explain this ,, also its still im acvailable to upgrade when i just have within a month ,, the r...

Constant Wangiri Calls From Abroad

Hi,For the past 2 days I’ve been receiving wangiri calls from multiple numbers in different locations (Austria, Georgia, Africa etc). Blocking them is pretty much useless as the same number will ring back but with the last 2 digits changed. I’ve trie...

Speaking with 02

How can I speak to an advisor? I can’t make calls and it says ring from another device but I don’t have another device

What do I do to transfer my number from EE?

Hi, I've just received my Pay Monthy SIM from o2 this morning and need to know what to do to keep my current number from my former provider EE.I provided the phone number I want to keep when ordering the SIM but it's not clear whether I need to inser...

Blocked calls

Some important calls from unknown numbers and 0800 numbers are going straight to voicemail

O2

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