Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

roaming charges credit

I'm currently abroad. I've just received an SMS from o2 saying that they are going to credit my roaming charges back to me. What is covered by "roaming charges"? My o2 bill shows that most of my "charges when abroad" are "chargeable records", which a...

Upgrade sim-only account midway through the month

Hi, Wanting to upgrade my sim-only pay monthly account with an 18 month deal. My current month is paid for another two weeks. When I go to upgrade it says "If you confirm, your new tariff will start straight away". What happens to the two weeks I've ...

Leave O2 .... What they don't tell you

O2 have made it almost impossible to leave navigating your MyO2 site..... Here is the easy ,probably the only way quick and easy no stress.. Go to "My details" https://accounts.o2.co.uk/manage then scroll down to the bottom where it says "Leaving O2"...

Resolved! Data problem, upgraded contract out of country

Hi all, I’m currently stuck in Greece due to the corona virus and i upgraded my contract so I could get a bigger data plan. I currently have an IPhone XR and when upgrading I chose to keep the current SIM card I have so my phone would continue to wor...

Change tariff

My contract expired last month , when I try to change tariff I get options I don’t want , too expensive . I saw the sim only offer of 20gb for .£15 . As I am already with o2 do I need to buy this new SIM card ?

Cannot Cancel Accounts

Please can someone help me. As a result of the current situation I am unable to get through to O2 Support. They have disabled their live chat and I have been trying for a week to get through via the telephone. I want to give 30 days notice to cancel ...