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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Missing Data after transfer

I think my number has finally transferred over to o2 , however calls go through to answer phone and I get a missed call text. However, when I logged on my o2 my number has changed and so has my tarriff! I’ve lost 30gb of data?! Anyone any ideas??

AC123 by • Level 1: Joiner
  • 764 Views
  • 3 replies
  • 0 kudos

Bolt on missing

My contract last 24 months and comes with 4GB of data and a 12GB bolt on that renewed every month. At the end of the 24 months I would lose this 12GB bolt on that renewed every month. The contract started in November of 2018 and therefore the 12GB bo...

Caspar by • Level 1: Joiner
  • 857 Views
  • 5 replies
  • 0 kudos

My phones been cut off

Good evening my name is kelly I'm enquiring about a bill on my account xxxxxxxxxx I spoke to someone from 02 the other day and paid £60 off my bill and said it was ok to pay the rest when I got paid again and noticed today my phone was cut off I'm in...

Resolved! Mobile Data

Hi, i was just wondering if anyone knows about data caps? i am on an unlimited data plan but ive just read somewhere thats its capped to 650GB a month! when this was sold to me i made sure i asked about this as i dont want a cap on my data. If this i...

Resolved! My daughter phone been cut off

Hi I'm paying my bill on Thursday they no why but my daughter phone has been turned off could you put it back on please thanks her number is thanks my name is kevin fletcher

Kevin72 by • Level 1: Joiner
  • 866 Views
  • 4 replies
  • 0 kudos

Unlimited Minutes For All Pay Monthly Customers

Excellent initiative by O2 for it's pay monthly consumers.This does not include business or P&G customers.As of today, all monthly customers will get unlimited minutes to keep in touch with people during the current self isolation period.This will be...

jonsie by • Level 94: Supreme
  • 1562 Views
  • 5 replies
  • 3 kudos

New to o2 not showing usage information

Hi just joined o2 last week and had my number transferred, all working ok but now in the iOS app and online account my usage and what I have left data etc doesn’t show it just says there has been a problem, will this get resolved it was working fine ...

Chris-K by • Level 1: Joiner
  • 599 Views
  • 1 replies
  • 0 kudos

Cant cancel my contract

I have a phone contract for another mobile number and the contract ending soon. I can't get through by phone and can't cancel it, I can't even log into that account since apparently it's been locked and I need to contact support.

Blazej by • Level 1: Joiner
  • 559 Views
  • 2 replies
  • 0 kudos

Resolved! Unexplained adjustments on my bill

Just received my April bill and find I have been charged £6:57 for "Adjustments". there is absolutely no explanation of what these adjustments are?

Sumi by • Level 1: Joiner
  • 3315 Views
  • 4 replies
  • 0 kudos
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