Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incorrect bill

I have received some charges on my recent bills for text messages whilst abroad. I have cross checked dates and times, and it might be the case that I have been charged for receiving text messages from O Roaming- as I certainly did not send any text ...

Resolved! Refresh Upgrade

Sorry in advance for what maybe a silly question! I want to upgrade my phone early, but looking at the upgrade offers on myo2 they are really expensive. I have a balance to pay on my current device plan. Once I have paid this does my airtime plan sto...

reverse number switch

I have just signed up to o2. When I signed up for the o2 pay monthly sim I provided a pac code to switch my number over with me...I now have the sim with it's own number and it's a lot more memorable than my old number (which I never memorized) Is th...

Resolved! Esim

How do I get a esim pack. The stores are shut and you can’t get through on the phone. Thanks.

+44 7385 705077 Scam?

This number contacted me via text saying my bill had failed to process, I have 2 contracts with O2, both payments went out fine according to my online bankingAssuming it’s a scam?I don’t have access to the my O2 account of one of my contracts though ...

Change phone number

Hi,I have been receiving a lot of harassing calls and the types of calls they are, is affecting my health and stressing me out. I have to use my phone to do my job so having these calls is really affecting my day to day life.. I would like to change ...

Outstanding bill

I have an outstanding bill but can't pay to the 20th can you put my bill on hold to then please

Resolved! Paper bill

I need a bill with my address on it

Transferring Old Number

Hi, I have transferred from Vodafone to O2 and requested to keep my old number. I provided the PAC code over a week ago and it's still not transferred. I can't get through to anyone at O2 to help. Please could an O2 advisor help me and let me know ho...

Invoice/receipt

Would I be able to get a copy of my receipt/invoice for my last upgrade by email.

O2

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