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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237910 Views
  • 2 replies
  • 2 kudos

VAT added to monthly contract

I am being charged VAT on top of my monthly contract price. I was never made aware that there would be added VAT. I thought that VAT could only be added to business contracts?Thanks

JNB12 by • Level 1: Joiner
  • 4496 Views
  • 16 replies
  • 0 kudos

My contract

Hi can anyone help me I am trying to view my contract but can’t seem to find it anywhere I’ve tried contacting o2 to no avail

ellie8 by • Level 1: Joiner
  • 841 Views
  • 3 replies
  • 0 kudos

Resolved! Keep number on my new 5g sim

What is the number I need to text to swap my number from my old 4g sim to my new 5g sim? What is included in making sure this works correctly?

Bud by • Level 1: Joiner
  • 2958 Views
  • 3 replies
  • 0 kudos

Delivery

Hey i placed an order in Friday and paid for Saturday delivery. On friday night i got an email to say that it was on its way however it did not arrive. In the email there waa a tracking number but have no idea who the courier is to track it. I have a...

Ross3107 by • Level 1: Joiner
  • 591 Views
  • 2 replies
  • 0 kudos

Help with my Sim Only account!!

Hello all So long story short, I took out a 12M Sim Only contract with Carphone Warehouse, then at the start of April, I got the offer to upgrade, which I enquired about on here as to wether it would affect my credit score, check on my previous posts...

Josh261995 by • Level 1: Joiner
  • 2210 Views
  • 14 replies
  • 0 kudos

How do I order a new SIM to replace my damaged one?

So my SIM card has suddenly stopped working, it's not receiving any service or allowing me to turn on mobile data (I'm using an iphone 8). I've tried the SIM in a number of my old o2 and unlocked phones and it has the same issue, regardless of device...

DanL1991 by • Level 1: Joiner
  • 4046 Views
  • 3 replies
  • 0 kudos

Disney Plus double charge

Hello all.I added Disney Plus to my account under the Priority offer.My bill this month shows two charges for Disney Plus for April-May and May-June.I don't remember reading anywhere that two charges would be taken in one months bill.Has anyone else ...

Additional Contract

HiIs it possible to add another pay monthly contract to my account for my daughter?

Phone number change

Hi. I moved to o2 4 days ago. I requested to bring my old number immediately. Told it would change over inside 24 hrs. 4 days later nothing has happened. Tried calling. Can’t get through with this request. Help appreciated. Thank you. Vaughan

Vaughan by • Level 1: Joiner
  • 439 Views
  • 2 replies
  • 0 kudos

Do I put old sim in new phone?

I have transferred all my data across from iPhone 7 to iphone 11. Do I still need to put my old sim in the new phone so everything will work? It seems to be working ok except in settings-phone I cannot open this or change caller ID voicemail etc.

Honour by • Level 1: Joiner
  • 454 Views
  • 1 replies
  • 0 kudos
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