Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! itemised calls do i get itemised calls and duration details please

paul57 by Level 1: Joiner
  • 6 replies
  • 0 kudos

O2 owe us nearly £700.00

Any one else had problems with O2 taking money from your bank account by mistake?We had nearly £700 withdrawn by them and are basically being fobbed off,was told refund was being returned yesterday.Small claims court should probably do it.Any advice?

Lamby by Level 1: Joiner
  • 27 replies
  • 0 kudos

Resolved! Sim Only/Upgrades

I've decided to pay off my device and stay on the refresh plan for now, If I take a sim only deal (12 Months), Could I later upgrade my device/package a few Months down the line? Just weighing up my options. Thanks in advance.

Kevza by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! sim network unlock pin

Hi, I heard a notification ping and on checking my mobile the screen was just a dark background number pad with three letters under each and "SIM network unlock PIN" across the top. I've entered my number into O2's "find your PIN" checker and entered...

starfish by Level 2: Apprentice
  • 10 replies
  • 0 kudos

O2 Family Discount

Hi, I purchased my contract in Sept 2018 and I was promised the O2 family discount as my partner is also with O2 and was in the shop with me whilst I was setting up the contract. I was not informed at any point that a text needed to be sent to apply ...

AmyBird94 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Spam texts

I’ve recently been conned, and hopefully now stopped the trimxs scam, which I didn’t sign up for, now today, I get this crap from another number I have no idea where from, and to be honest I’m concerned about replying to it, I’ve checked online can’t...

Robynfali by Level 1: Joiner
  • 2 replies
  • 0 kudos


Could anybody tell me if we get Spotify premium free with an O2 contract monthly payments

Jones7390 by Level 1: Joiner
  • 15 replies
  • 0 kudos

Resolved! Close 1 account but switch number to 2nd account

I currently have an account which is coming to an end and a new account I have taken out, I want to keep the number from account 1 and change it to account 2 then close down account 1 how do I do this?

Resolved! Saved messages

I saved a message from my Dad and kept listening and saving. It's gone.Can it be retrieved?He can't (died suddenly 3wks ago) but it gave me some comfort to hear his voice.

Lugs by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! two 02 sims one i phone

I have two o2 sims with different numbers but only one iphone 7 plus. is it possible to use both sims in this iphone? thanks in advance!

Saran by Level 1: Joiner
  • 3 replies
  • 0 kudos