O2 increasing my data package without me requesting it?

[Hamba]

My data package has been increased from 10Gb to 60Gb when I did not request it? I don’t even use the 10Gb!
Why have they done this? Can’t speak to anyone, can’t chat either?

[MI5]

@Hamba 

Have they charged you extra for it?

If not, I wouldn't worry as it's probably just a promtional offer.

[Hamba]

I can’t tell as they only applied it today and my bill arrives on Sat? Thank you for replying promptly.

[Bambino]

@Hamba If you want to discuss this with customer service, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other ways to contact customer service are here: Guide: Coronavirus Community Help and Support 

[Hamba]

Thank you very much for that tip! Appreciate all the help.

[Marjo]

Hi there @Hamba , how are you getting on this week? It would be interesting to hear if you found out why your data allowance had increased in the end?