Request eSim before Physical Sim Arrives?

[jwl222]

Hi, I just signed up for O2 and currently waiting for the physical sim to arrive.  However, I am in need of using the service ASAP and wondered if it was possible for me to go in to an O2 store and request an eSim?  Can I do this without having first received the physical sim or do I really need to wait for that to arrive before requesting the eSim?

[MI5 · Accepted solution]

@jwl222 

If your MyO2 is active https://mymobile.o2.co.uk/ you may be able to get an esim there.

If not, in store will be OK but take photo ID with you.

[jwl222]

Thank you for the info!  I ended up going in to the store as you advised and got it all sorted 👍

[MI5]

Welcome @jwl222