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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 277900 Views
  • 2 replies
  • 2 kudos

Resolved! Pay montly contract end

My 24 month pay monthy contract ends today.I want to end that contract and change to an 02 pay as you go sim bundle £10 monthly.How can I do this please?

tbes by • Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Resolved! Lost sim

Can I have a replacement sim also keep my number

Kae by • Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Over charged

How to contact anyone to discuss being over charged? Recently returned from being abroad, purchased x 3 data bundles at £26 each to then return to an additional x 10 daily charges of £6. What is this charge for if the data bundle was purchased?

Kirstu by • Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Resolved! Query

I have just had a message off O2 saying I have sent a MMS message today.I haven’t sent any messages today.I wouldn’t even know how to send a MMS message.Thankyou

AK1706 by • Level 1: Joiner
  • 589 Views
  • 3 replies
  • 0 kudos

Resolved! Request eSim before Physical Sim Arrives?

Hi, I just signed up for O2 and currently waiting for the physical sim to arrive. However, I am in need of using the service ASAP and wondered if it was possible for me to go in to an O2 store and request an eSim? Can I do this without having first r...

jwl222 by • Level 1: Joiner
  • 947 Views
  • 3 replies
  • 0 kudos

Don’t understand my high phone bill

HiI have these two bolt Ons O2 Travel & Higher Data Limit in non-O2 Travel countriesInternational Bolt OnAnd am currently travelling in Australia and New Zealand. Why is my latest bill £180?

EMZ1947 by • Level 1: Joiner
  • 524 Views
  • 2 replies
  • 0 kudos

Resolved! Premium MSG charges on my bill what are these for?

HiI have 3 additional charges on this months bill marked as “Premium MSG” 2 of these are for £10 each and 1 for £0.15 and I don’t understand what there are for and also is there a way of avoiding these additional charges in the future?

KMA by • Level 1: Joiner
  • 1257 Views
  • 2 replies
  • 0 kudos

Three phone numbers - only one visible

Hello, I have 3 tel. numbers with O2 pay monthly. I can see and manage only 1 of my numbers on the Online system. When I add other 2 numbers nothing happens. Kind Regards, Dariusz

DarioS by • Level 1: Joiner
  • 584 Views
  • 2 replies
  • 0 kudos
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