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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250597 Views
  • 2 replies
  • 2 kudos

Upgrading phone contract to a sim only package

Hi,I am looking to go to a sim only contract now that my 24 month phone contact has come to an end. I think I still have 1 remaining payment due,however, on my o2 page it says I am ready and available to upgrade now with no mention of charge. If I up...

Jimchal by • Level 1: Joiner
  • 912 Views
  • 3 replies
  • 0 kudos

O2 sim only Upgrade enquiry.

Hello I upgraded my simonly as my contract ended over a year ago so I joined a new contract (still with o2 on the same sim) and it forced me to do tick a box doing a full credit check. Everywhere I’ve read on here says you don’t do a hard search duri...

Error 500

Getting this error whenever I try and do anything on O2 (both the app and the website). Have tried different browsers, resetting password, router, incognito, reinstalling app - nothing changes. Tried contacting support via Live chat but have had noth...

UREGENT NO WORKING PHONE

Hi, My o2 account has been closed before my number has been transferred to my new provider. I now have no service on either phone/network so am unable to make a call to your helpline to be able to get someone to help me, even though it says to contac...

OL by • Level 1: Joiner
  • 496 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel contract

Can I please cancel my 30 day rolling contract

Pack code

We would like a pack code for both our phones please as we wish to leave 02 as we have had nothing but trouble

Studs179 by • Level 1: Joiner
  • 655 Views
  • 4 replies
  • 0 kudos

Resolved! Porting Issue (Split Port)

Another Split Port issue here and was hoping for some guidance please. Signed up with O2 on 11 April and gave my Three PAC information at point of order to port my present number.Received SIM on 14 April but told port wouldn't happen until the follow...

Brian_Fly by • Level 2: Apprentice
  • 1966 Views
  • 6 replies
  • 1 kudos

Resolved! Switchup Query

Hi, I put a £600 deposit on a s23 ultra with switchup. If I were to use switchup, what would happen to the bill, and what would happen the money I put in on the phone originally? Am I being stupid lol.Thanks

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