Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Old number has not been activated

I asked for my old number to be transferred but this hasn’t happened

Replacement SIM required for my elderly Father

My Father needs a replacement SIM for his new phone but due to ill health is unable to attend a store.... I have Power of Attorney that needs to be registered on his account so I can deal with this matter urgently. His old phone is broken and SIM too...

Ear buds

I renewed my contract 8 weeks ago. I was told a cide forcearbuds would be sent. I received this this morning. After inputting this to the shop. The code was invalid. Why

Resolved! cancel sim only

i wish to cancel my new sim only plan

Monthly payments

Hi i’m trying to pay my bill but it keeps coming up with an “error 500”

Resolved! email address

I would like to change the user name (email address) givento the account

Resolved! Cancel Disney+

I want to cancel my subscrption to DisneyPlus I am paying through O2

Resolved! Replacement sim received but won't activate

Hi, I received a replacement sim but it won't activate. Followed the instructions that came with the sim and texted 'SWAP' to 20220 but the message won't send. Went to o2.co.uk/swapmysim to try activate, but the instructions - with the help of the ch...

Pay monthly - Consoles, headphone etc

Has O2 stopped doing pay monthly on these now? All products are listing full price with no monthly and up front option.

Resolved! Account name change

Hello, my account name is under my mums name and I would like to change the name to match the card payer (mine) details. Thanks

O2

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