Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim migration status

What is my sim migration status cos my Lebara sim is still working.

Resolved! Am I now out of contract

Hi I am wondering if I can leave my contract now?

Charge bill

Why did o2 send me a letter saying I was in arrears when I stopped billing this month?

Resolved! Billing

Why is my bill so high?

When does my contract finsh

how do you separate accounts that were merged onto one account ( ex virgin mobile)

All our family mobile phone contracts are on one o2 account since the virgin mobile migration, how can we split this into individual personal accounts now?

Barr device

I need confirmation of barring my device for insurance

No Code for Headphone

Anyone else had a luck getting a code out of O2 for headphones promised with their new phone purchase. Waited the 60 days, no text. Speak to someone, told 3 days, wait 7 days, no text. Speak to someone, told 24 hour priority, wait 7 days, no text. Is...

No signal

Good afternoon, I have been having terrible signal now for months and it is continuing to get worse. I can’t explain the frustration trying to run a business which is all through your mobile device for it to be so unreliable. I also received a parkin...

Incorrectly Charged for "Being Abroad"

I am asking this on the behalf of my mum. We currently live in South Kent and have never been abroad. However, my Mum has been charged because she was apparently been in France. We have never left the UK. My mum has been forced to pay around £400 so ...

O2

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