Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying off a device plan as a surprise gift?

I'd like my husband to be able to upgrade his phone though he still has an outstanding balance on his current phone and wants to have that paid off before upgrading.Is there a way I can pay that off for him as a gift so he would own the phone and can...

How to stop netflix charge on my o2 bill

I don't know how to stop netflix being charged to my o2 bill

Resolved! How to claim free Samsung Galaxy Buds Pro2 with Galaxy S23

Hi I am wondering if someone could help. I went into a branch today and upgraded to the Samsung Galaxy S23 with there being a promotion for the free galaxy ear buds pro2 however the person serving told me to go to the Samsung website to claim however...

login into 02 app

HII still not login in to the 02 app and wish to purchase a travel.bolt on which at present I cannot do. Could you help please x

Resolved! Rolling plan

Hello am new to O2 and got a O2 SIM card I want a fixed £15 rolling plan WITHOUT the sim as I already have it how do I get the plan sim deal or just a monthly plan without having to order the sim I don’t wanna top up as I go I just want the plan and ...

texts not sending

Im asking this for my dad he was a virgin customer transferred to O2 on a pay monthly sim everything was ok to start with but the last few weeks he has been unable to text he receives my messages but when he tries to reply is keeps saying unable to d...

Resolved! Changing payment details

I want to change the account from which I pay my o2 bills. how do I do this?

Bank account name entered wrong

My bank account name has been entered wrong. How do I change it?

Resolved! Not recieved my 100 cashback and airbuds

I have not reieved my text or email for my 100 cashback or my buds got my new contract in November thanks

DPD DRIVER POSS STOLE PHONE

so was supposed to have my new phone delivered today. DPD tracker said delivered, but not to my address, tracked down the address but they said the DPD driver realised it was the wrong place and took it back. They was extremely shocked when I showed ...

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