Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change memorable name

Anyone able to help... apart from phoning O2, how do I change my memorable word on the 'New' My O2? Cheers

Help with options on a phone fault

Hello, I'm at a loss as to what to do next. My phone dud a software update 3 weeks ago, which crashed the device. The phone was sent from o2 store to repair centre. And now according to customer services, the shop didn't do the repair correctly and a...

Absolutely Terrible Service

I have had a seriously bad experience with O2 since joining just over a week ago, and would like some advice. I placed my order for a device and airtime plan on the 15th, and paid £100 upfront. Despite receiving an email that confirmed the order, I w...

Resolved! Zone 1 travel

Travelling to Australia today and wondering if 02 travel is added automatically. I've seen the bolt on options and don't know which I'll need. I thought it was £6 a day, I'm confused.

Payment won’t go through

attempting to restart my monthly tarriff but no matter what I do payment won’t go through. I’ve tried 3 different cards and on 2 different devices.

Reactivating a Sim

I recently cancelled a SIM only contract and would like to know if there's a way to reactivate the SIM or get a PAC code without the long winded way of calling?

Bill almost double

Hi, I got a message about my next bill being ready and it told me how much the bill is and for some reason its almost double my last bill for some reason

Wrong Amount Payment taken

The O2 has taken £227 pound from my account. I do not know how they took and why they took I would kindly ask a refund for that

Resolved! Cancel contract

Hi, I would like to cancel my contract with O2. Thanks. Paulina.

Resolved! Data in Australia for a month?

I am going to Australia for the month of December and would like to use the data I am paying for over there. I understand I will need a bolt on and don't mind paying something extra but the O2 Travel Bolt On at £6 a day is crazy expensive. That will ...

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