Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Problem paying using boku

Hi, I've no spend cap at all on my contract but Boku is only allowing £10 then saying I've reached my limit. Spoke to 02 service agent who confirmed no restrictions. Done network reset. Anyone any ideas? Thanks

Rubbish connection

I have rubbish connection everywhere and my friends on other phone providers are fine with there’s and I’m paying 70 pound a month for somthing not worth the money

Resolved! So fed up with O2 not listening to me regarding how to upgrade and transfer my number across.

This is now my third time contacting O2 over something that should be super simple to solve but it continues to be messed up to the point it is costing me more money every time. I upgraded my phone back in October 2023, paid the £82 upgrade fee. This...

Resolved! Tariff

How do i switch from my current sim only tariff to a pay and go tariff

Resolved! misleading offer

Helloyesterday I placed an order through Virgin with the order number: NC25673718 and you told me you would provide me with 4GB but you only gave me 2GB

Resolved! Virgin Media/O2

Was told I would get 4GB as I joined O2 through Virgin Media but only 2GB on my account

Account balance

Account balance not shown in MyO2

Resolved! Upgrade

I have upgraded my phone in the app what will happen next?

Resolved! Cancelling a pay monthly sim

I want to cancel a sim how do I do this

Upgrade

Hi, I’m looking to upgrade. You’re offering me 30gb plus for £12.99 pm which is great- however the same tariff for a new customer is £8 pm? Why do I not get this?

O2

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