Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sent phone back

Hi guys I sent an iPhone 15 pro back along with SIM card as it didn’t work I was within the 14 days they received it 6th November but it’s still showing on my account I’ve told them I no longer want it wen will it be gone from my account please

Resolved! Unexpected charge for call

I am being charged for a call to a number beginning 078939... The number LOOKS like a mobile number but, from my own research, I have, just now, found it on a list of "non-standard" mobile numbers. When I made the call, there was nothing to indicate ...

Resolved! Swapping numbers

Hi! I havea 18 contract with O2 at the moment, I'm quite happy but sadly reception at my office location is pretty bad. I purchased another sim from EE to have as a backup. I would like to swap the numbers between both sims, as I have noo coverage in...

Apple AirPods 2nd generation

I’d like to order these but as a solid o2 customer for over ten years and with 5 devices I’d like the upfront cost waivered please. Can this be done

Resolved! Contract

I have a new contract but still being charged for old contract

Resolved! i want to keep my old number

"When transferring your number to O2, we'll give you a temporary number to begin with, which we'll replace with the number you want to keep. You'll find it on your O2 Pay As You Go sim pack. Please enter this temporary number below". I do not know my...

Resolved! Disney Plus available on a plan upgrade?

I have had 3 months free Disney+ which i very much enjoyed. If I was to move to a more expensive pay monthly tariff, would I get offered this again as an extra?

Resolved! Text Forwarding to own Macbook or iMac

I recently switched my contract to O2. I don't see the option of text forwarding to my other devices anymore when looking at Settings/Messages as when I was with Vodafone or ID Mobile, I had the option of Text Forwarding, and I could receive my text ...

Credit check

Hi! I have already contract and phone in O2, I order today IPhone and contract for my wife! How long it take to complete? Credit check can do in 5 min?

Resolved! Stopping Premium Info Services

I am getting Premium Info Services that I have not used. I don't want any Premium Messaging or Services, so how can I stop this. I do not want to be autobilled for these things.

O2

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