Billing

[RJ83]

Why has my bill not gone down despite my contract ending

[Bambino]

@RJ83 What kind of contract were you on?

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

[jonsie]

Your contract doesn't end until you cancel it

If you are on a Refresh contract and the device is paid for you only pay the airtime each month until you cancel

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

[gmarkj]

If you took the contract out with Carphone Warehouse, or Mobiles.co.uk or any other 3rd party then it won't go down.
You need to upgrade to a sim only deal (if you are happy with your phone), or a new deal if you want a new handset.

[Marjo]

Hi @RJ83 , lots of helpful suggestions above for how the billing works in different situations so hopefully you got all the information you were looking for. If you still have questions feel free to pop back in and let us know.