Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone mast not working

Hey. Phone mast is close in my area, i have issues with my calls text ant data already few months. Where i should to call or to do? Because i pay monthly bills, but i dobt have proper service. O2 know already a problem, but no any action

cancel the wrong line

Hi My phone line is not woeking I beleive you have disconnect the wrong number

Resolved! Refund

Hello

Resolved! Increasing data allowance

I've just logged onto my O2 and see that my data allowance is 1gb for £6.16 per month. It was 3gb when I signed up which must be over a year ago so assume it was only for the first year. Looks like other providers are offering better options than I a...

Premium text charges

I am getting texts from a number, which I have blocked, but still getting charged £1.25 each time they send a message. Any help and advice would be greatly appreciated.

Keep my old number

I had filled in the form to keep my old nimber and supplied my PAC code too yesterday. I see no changes have taken place yet. How long does it take to get activated. My PAC Code will soon expire. Many thanks Allan

Resolved! Keep old number from old contract on O2 to new contract on O2

Hi,My current O2 contract ran out few months back. If I were to get a phone from an online retailer on the O2 network, could I port my existing O2 number on my current contract to my new O2 contract?Cheers!

Help with a credit

Got the contract phone in February was an early upgrade done it through carphone warehouse the phone stopped working and it was sent for repair I aksed for a credit as I was paying for something I didnt have an I was told to ask o2 as I pay them and ...

Resolved! cant pay bill

Cannot get a hold of anyone at o2 regarding my bill. due to not working because of lockdown I need payment extension. How can I do this if I can't speak to anyone

Calls blocked due to late bill payment

All outgoing calls are barred as a result of late payment, I have however cleared payment yesterday. The trouble is, once barred you are unable to reach 02 to reconnect you especially as the reconnection aint automatically done once payment has been ...

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