Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number Porting issue

I received my sim Last friday, and when I inserted it I received a text message saying they could not tranfer my old number today and it will be done Monday. Over the weekend my temporary number didn't work nor would my old number on my previous EE s...

Resolved! Paying off my contract

Hi, I am wondering if I pay off the remainder of my device plan, does this free me of my contract with o2? I am wanting to switch to another provider rather than upgrade with o2.

Resolved! Upgrade letter

Hi, I've received a letter informing me I'm beyond my term contract but can't get hold of anyone to discuss it, I don't want to use the opt out text message as that will increase my payments again, I'm hoping to switch to giffgaff but I daren't risk ...

Resolved! Upgrade

Hi, i can do an early upgrade today. I was wondering if I do this will I have to pay my airtime bill for this phone which is due on the 24th as well as the price for the new contract

Resolved! sim

i have just upgraded and they sent me new phone with a new sim, i origanally had my phone through carphone warehouse but my upgrade changed to directly with o2 do i still use the sim i had or the one they have sent me with the phone?

my spend cap

I've got a £20 cap on my contract SIM but won't let me spend it. yesterday I bought a few of google play and owe them £4:70 and now it won't let me buy any more offers

o2 text

Hi, I got 2 texts from o2 this morning asking for my feedback about the way I contacted them, I haven't contacted them though and I can't get through on the phone to investigate, I paid my bill through the automated 2729 number could it be that?

Resolved! unblock 18+ content on mobiles

unblock 18+ content on mobiles

Resolved! Payment settings

How can I add my card details to my O2 account.

Resolved! Tablet issue

I purchased a tablet several years ago and I have paid it off but now I do not use the tablet only occasionally. I am still paying a tariff on this and want to cancel the tariff as I am paying for nothing. I am unable to find any info on the app to d...

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