Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

International calls

How do I block international phone calls

Blah!!

My phone has been restricted due to obviously not paying the bill! And won’t be able to pay it until 9-4-2020! O2 live chat is down due to this lockdown and I can’t seem to get through to them on the phone as I’m restricted! How do I go about getting...

Cut off

Hi I had spoken to someone at start of week about struggling to pay bill because of covid-19 and he said o2 could help by giving me to to 13th of April but I’ve been cut off,we now no longer have working phone in my house hold and we have children an...

Resolved! Upgrade

I have just upgraded my phone and they said there was nothing left to pay as o2 would pay it for me but it says i have to pay £15 every month is that on top of my new bill i will pay every month

wrong address on phone delivery

I have placed an order for new phone and it has my old address on I can't through to anyone to change this before delivery Monday !! Not sure what to do

Spend cap

I'm up to half of my spendcap and its not letting me use the rest of it, does anyone know why

Resolved! Bank details

I need to change my bank details for the direct debit to be taken of. I need to change the name of the bank account which says I need to contact o2 but I’ve tried ringing and I cannot get through? Can anyone help please.

Bill paid but not reflected in My O2...

My bill has been paid and monies have left my bank account but payment is not reflecting in My O2 and I keep getting texts and phone calls stating that it is outstanding... I have tried calling and opening a chat session but call will not be taken......

change over from my new sim to my old number.

Hi ,I swapped from pay as you go to contract. O2 said i could keep the same phone number which i did.However if i ring someone its from my old number (the one i prefer to keep) however all my texts are sending from the new sim card...the one i dont w...

Bill paid but still cut off

I’ve paid off some of my bill and am on a payment plan with yourselves and yet again you have cut me off and I can’t get through to get my phone back on I work in emergency services and need this phone back online in order to be available for work if...

O2

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