Emergency calls only

[Joanna1984]

I am a new customer to o2 and received my new phone last Saturday. It has been working fine until a few days ago I had a txt saying that my number will be moved over to 02.since then my phone has not allowed me to make calls or receive them and the same issue with texting. I have been trying every way possible to get hold of someone from 02 but its proving impossible. Does anyone know how I can sort this please? I can't be without a phone. Many thanks

[Cleoriff]

Hi @Joanna1984 

You need to contact O2. Borrow a phone, use a landline or even Skype

All details in this guide Guide: Coronavirus Community Help and Support 

Or you could go instore. They will sort out any issues.

[Marjo]

Hi @Joanna1984 , welcome to our community and sorry to hear you're having an issue with your phone.

Let us know how it goes and if any of the above suggestions from @Cleoriff  were of help.