Not receiving all text messages

Dave1181 · ‎07-07-2020

Swapped from ee to 02 using a pac code. Everything changed over but still unable to receive messages from some numbers but can take calls. Their messages seem to go to old sim.

Bambino · ‎07-07-2020

@Dave1181 Texts are usually the last function to port. If you're still receiving messages on your old sim then the port hasn't completed.

I DO NOT WORK FOR O2

MI5 · ‎07-07-2020

@Dave1181

Is this an iPhone.

Check your number in Settings >Phone >My number.

Also sign out of Apple ID on old phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎07-07-2020

@Dave1181

It sounds like a part port out by EE (routing for sms is not completed), if you contact o2 Customer Services, they should be able to raise this with EE and get them to complete the port out.

You will need to call o2 on 202 from your handset or the numbers on https://www.o2.co.uk/contactus

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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