Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Bolt on not applied to first bill

My first bill came out of the bank 20/11/17. I had been into O2 and made sure the 25% nhs discount boot on had worked. It had but I haven’t had it deducted from this bill? Why please?

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! upgrade

Hi, I am trying to upgrade early whcih would be 40 pounds. I have selected the buyout scheme which says you will buy me out if i buy a new phone. I selected the iphone 7 (like new) and chose a tariff. I am slightly confused as to how much i am gettin...

Anonymous by Not applicable
  • 3 replies
  • 1 kudos

Resolved! Data

Hi everyone,I have just taken out a new contract from which said 12gb monthly data. On my o2 app it says I have 3gb monthly Data, and '9gb extra data' which says it expires at the end of my contact.Does this mean I will get 9gb every mo...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Tariff change

Hi I changed my tariff yesterday it starts on the 7th December but now it won't let me buy any data can anyone help

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Pricing query

I have a plan on account for sim only for my son, when looking at upgrade to phone and sim it shows plan as £26 for data and £18 for handset yet exact same plan for data he is on sim only is £16 a monthSurely this can’t be right when it defo shows th...

lauranel by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Ready to upgrade, Found a deal on mobiles website still through o2 is it a simple process?

Ok so i have had my Samsung S5 for 3 years+ Now and i am out of my contract,I have found a deal i want to take online through the website on a samsung S8 Which is still with o2 (as i 100% want to stay with o2)is it a simple process to k...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

International favourites death

I'm really disappointed with the cancellation of international favourites. The only reason for me to stay with O2 was only this bolt on. after more than 2 years using it, i decided to move to pay monthly because I was really happy with O2. Now they a...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! Changing contracts through

Hi, I am due an upgrade. After looking at the offers direct from O2 I found a much cheaper option with O2 but through If I was to take this offer would I need to cancel my exsisting contract with O2 and swap to the new one or will it c...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Resolved! Online mms trouble?

Hi..Rookie here lol.Received a txt earlier saying Id been sent an mms that could only be viewed online with my number and pin. Strange thing is it said it had been sent from my number?Any help?Thanks..

Anonymous by Not applicable
  • 3 replies
  • 0 kudos