Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number not recognised

Hi. I'm a new o2 customer and yesterday my phone number was transferred over. Since then I can't receive any calls as it says number is not recognised. I now have a new phone and contract and can't receive anything.

my new sim won't link to 4g in a tp link mifi router

my new sim won't link to 4g in a tp link mifi router. It did initially work but i was asked to put the sim in a phone to activate a family discount. After putting it back in the router the connection fails.

No service and no roaming

Just arrived in Europe and although my roaming says on, and working on the app, the internet won’t work. Also only have no service showing so can’t make any calls. I’ve reset network settings twice but still no luck. Any advice?!

Resolved! Outgoing calls

I’ve paid my bill in full today but my phone it’s yet to be back in services. It would be helpful if you can check and get back with me and as I’ve got a lot of important calls to make with my university.

Resolved! How's to get replacement sim?

I need a replacement sim, it stopped working. Can't find how ion the web site, been looking for half hour now. Can't call because phone doesn't work... No contract optionsAny ideas how?

Sim can't won't activate

I am absoultley fuming right now! I can't activate my sons sim as it doens't work in his phone. o2 keep saying they will send a text but the phone can't receive them! This happened in his old phone, suddenly stopped working, new sim sent, didn't work...

Resolved! What happens after a failed Direct debit?

A friend has got her Direct debit coming out tomorrow and she has said it would fail due to her getting paid late. so what will happen after a failed DD? how long will it take o2 to block her number? and when she gets paid can she pay online or will ...

Apple Watch

Anyone know what I have to do with my Apple Watch that is on the O2 network before selling it? I would prefer to sell the watch to fund the price of the outstanding Watch device plan but an O2 upgrades advisor says I can’t get the watch unlocked from...

Resolved! Airtime tariff

I have just been notified that my airtime tariff has passed the minimum term. The device is a tablet which still has to be paid. I have been given a few options, either to upgrade or slightly downgrade the tariff. My question is, do I need to have a ...

Resolved! Contract length

Hi there please can you confirm how many months are left on the following contract? I believe it should have been ending now. +xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

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