Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 279431 Views
  • 2 replies
  • 2 kudos

Resolved! Unlimited O2

I used to have unlimited O2 texts and messages every month if i topped up 15£ but since last month I delayed a bit my top up it is now lost although i topped up 15£, how can I reactivate it?

Anonymous by Not applicable
  • 1616 Views
  • 3 replies
  • 0 kudos

Resolved! Overcharged on final bill now living abroad

I have cancelled my O2 pay monthly contract and now have pay as you go but using same PAC number. I have now moved abroad.I had an iPhone 4s contract of £36 per month with 5 months remaining. When I contacted O2 to inform them of my leaving I was quo...

Anonymous by Not applicable
  • 1816 Views
  • 2 replies
  • 0 kudos

Resolved! Making a complaint

Hi all, I was hoping to get a bit of help following my recent issues with o2 customer service. I've had contradicting information; and been promised things it seems like they're unable to deliver. About 2 weeks ago I started having problems with my o...

Anonymous by Not applicable
  • 8237 Views
  • 19 replies
  • 1 kudos

Resolved! Carphone Warehouse staff discount

I have a close friend who works for Carphone Warehouse and is entitled to 30% discount on o2 for friends and family. 2 weeks ago I moved to o2 on a new contract at the carphone warehouse store and my friend applied the discount to my account. However...

Anonymous by Not applicable
  • 7506 Views
  • 4 replies
  • 0 kudos

Resolved! Unlimited Data Simplicity tariff - changed frm blackberry and being charged 136 quid!

I have had the same o2 SIMplicity contract since 2010 with unlimited data and a Blackberry bolt on for roughly 20quid a month. Last week I bought a nexus 4 and was trying to figure out which contract to move to so on Friday after 2pm I swopped the si...

Anonymous by Not applicable
  • 2239 Views
  • 5 replies
  • 0 kudos

Resolved! Pay and GO GO GO and the basics bolt on

I am a complete novice here - can anyone tell me what I will be able to do if I add on the basics bolt on. I've never used a phone on the web before but thought I'd give it a try. I will only use it infrequently probably just out of curiousity. Is th...

Anonymous by Not applicable
  • 2072 Views
  • 4 replies
  • 0 kudos

Resolved! Phone cut off

I’ve been an o2 contract customer for six years. I run a small business and use my phone extensively, resulting in bills of around £100 per month.A couple of weeks ago, got a text message out of the blue from o2 informing me that I had been disconnec...

Anonymous by Not applicable
  • 9213 Views
  • 20 replies
  • 0 kudos

Resolved! pay go go go plan

I'm on pay and go go go plan, but I'm going abroad for more than 6 months and do not want to pay for minutes they will not use. how long I can not put money and keep my number?

Anonymous by Not applicable
  • 1392 Views
  • 2 replies
  • 0 kudos

Resolved! Conference calling/ Call merging

Hello, I am on a pay monthly package with unlimited minutes. Does this mean if I conference call or merge calls, this does not charge me? Many thanks,

Anonymous by Not applicable
  • 2722 Views
  • 2 replies
  • 0 kudos