Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone blocked

hello, I have an old Samsung phone that I swapped for an iphone. Having set up my own bsuiness I reralised I needed a new telephone number so went with a virgin SIM only deal. Issue is that when I inserted the Virgin SIM card into my old Samsung it w...

No network

I have a new phone s20... Im trying to use the phone but it says not registerd on network.

Resolved! How do I turn off voice mail

How do I turn off voice mail

Resolved! Moving from O2

Hello,I will likely be leaving 02 a couple of weeks before my contract ends and moving to another provider.If I give my new provider the PAC code say 2 weeks before my contract acually ends (since I'm happy to start with the new provider immediately ...

Cancel sim only

Hi, how do I cancel my sim only ? There’s no info on app, the deals available at other providers seem far better at the moment

Resolved! Migrating

how can you get hold of 02? My number was organised to be Migrated from a Business account to a new Consumer account last Saturday and it hasnt happened. I cant get through by phone and I cant seem to get online live chat?

SIM not provisioned porting issues

I joined O2 on 4th Sep on a sim only contract. I gave my PAC code and was due to switch over yesterday. My EE sim switched off at 4pm so I put my O2 card in then spent the rest of the day switching on and off expecting my old number to switch over. F...

Waiting on the device

hi i have had email saying my order was dispatched but it hadnt turned and when I log in to my 02 its saying proceed

Resolved! No service on new phone

Just upgraded and despite putting replacement sim in, which is the same number, I have no service

Resolved! Transfer number to O2

It is not clear how to transfer number to O2. The new SIM card arrived with an new number. Th website is not helpful finding how to transfer. The contact number has automatic menus only. Just walking in circles. I've filled a form to transfer with PA...

O2

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