Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade phone but change number

Hi I would like to upgrade my phone and would like a new number how do I go about doing this?

Still being charged for a cancelled sim

I cancelled my contract back in may yet they are still taking £20 our of my account every month. Was on live chat and they said that I would have no more money taken out of my account and that it would be debited to my 02 account. I have no access to...

Resolved! PAC code

I want to cancel my contract and receive a PAC code for a new voxi contract. Can I do this online?

Text messages

In the last month Ive switched from Vodafone to O2 and there are certain people I can't receive text messages from, O2 can't seem to work out why.I've deleted cache, data, put it into safe mode, checked the number isn't blocked but nothing has worked...

AIRTIME BILL FAILING

so i kept trying to pay for the airtime bill but constantly said it failed so i called 08001116121 and tried paying for the airtime bill over the phone on my house phone and it said it worked and i got a message on my phone saying "Thanks for paying"...

Resolved! Unable to cancel o2 extra

Hi there, I've tried to cancel one of my o2 extras however there is no option to do this on the o2 app nor the my o2 mobile app either. Tried calling but get sent to a IVF who doesn't understand what 'o2 extra' is. Can anyone help? Thanks.

New phone new sim?

Hi there. I’ve upgraded my Iphone 6S to an IPhone XR, and I know that the XR takes a nano sim. I forgot to ask if my phone that is being delivered Monday will come with a new sim for it? Can anyone inform me if it does or will I have to go into the 0...

Can I use my sim in my new iPad?

I upgraded to a iPad but thought I could use my existing sim and number from my iPhone. Is this correct? O2 have stopped service to my phone and I’m reliant on my phone as I have a medical condition and the hospital and various other medical help.Tha...

Extras

hi I've got two contacts out atm on my second one my only extra is Disney pluss wich I already have on my phone is thiss a issue or is that all I can chose tia

first bill

Hi, does anyone know how the first bill work? I have only today received my new sim from o2 (ordered yesterday) and I already have a bill dated today for the full monthly plan. Sureley my first bill should be the 23rd August not today. I havent even ...

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