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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237773 Views
  • 2 replies
  • 2 kudos

Resolved! Keeping phone bumber

I've just got a new phone, how do I keep my current o2 number?

sam1284 by • Level 1: Joiner
  • 509 Views
  • 2 replies
  • 0 kudos

Resolved! bill payment failure

I pay my bill direct debit every month, just got a text from 02 me unable to process bill and to avoid fees to update payment details.Checked my bank account and DD details, no problem.Impoosible to contact on phone. whats up?

Resolved! Data

May I have a list of countries where I have free internet access ?

Igor1967 by • Level 1: Joiner
  • 1105 Views
  • 5 replies
  • 0 kudos

Impossible to get through to anyone!

I am trying to access my account but i cannot login. I can't get through to anyone on the phone, or an online chat. I just want to top up my data as my phone has been cut off!! How can i do this without accessing my account? I've tried 202 they are o...

Harriet16 by • Level 1: Joiner
  • 1149 Views
  • 1 replies
  • 0 kudos

Credit file referral

Hi I am trying to join o2 on a new contract but when I went through the process my credit score failed. I went through two credit check and on both times i have been told I have an excellent credit score. This was through a website and on the phone. ...

Nitin by • Level 1: Joiner
  • 822 Views
  • 4 replies
  • 0 kudos

Unable to pay device plan

I've just upgraded my student son's phone and taken out a contract for an iPhoneSE @ £424 over 36 months. I would now like to pay the device plan in total but I'm unable to do so in MyO2 which lists the device plan but when I click on "Make a Payment...

wilsonjja by • Level 1: Joiner
  • 1019 Views
  • 3 replies
  • 0 kudos

Resolved! No service

Despite complaining about no service or very slow service for the last two weeks, today the text said we've fixed it - only to find no service, cutting out and even the o2 network checker saying there is no service in LN11 7RZ

GB51Leeds by • Level 1: Joiner
  • 944 Views
  • 5 replies
  • 0 kudos

Resolved! How long before my number ports over from Virgin

HiI have switched from Virgin and gave O2 my PAC code when I purchased my pay monthly SIM. I have activated my SIM but my number hasn't ported. How long does it take and how do I know if there's a problem? Thanks.

Voicemail

how do I turn voicemail off tried ringing 1760 that does not work thx

Ludvig by • Level 1: Joiner
  • 1260 Views
  • 9 replies
  • 0 kudos
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