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keeping phone number

AM2
Level 1: Joiner
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Just moved from pay and go after many years and onto pay monthly but can I get to keep my original phone number. this is an automated nightmare. the sims have been swapped and the new one is working cannot get through to a human to arrange to keep my number. everything I try is automated even the online keep my number form fails. is it easier to change provider all together I wonder. Anyone else having or had this problem

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Cleoriff
Level 94: Supreme
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@AM2 

Info on keeping your number here

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If it isn't changing after rebooting your phone, then call customer services to sort for you

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Veritas Numquam Perit

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Martin-O2
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@AM2 how did it go with your number transfer? 

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