Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113482 Views
  • 20 replies
  • 5 kudos

Resolved! Keeping my original number

Apologies if this has been asked before! How long has it taken people to have their original number from another network ported over to o2? I’ll have been waiting a week tomorrow, according to the help page, I should receive texts confirming this & o...

Anonymous by Not applicable
  • 1018 Views
  • 6 replies
  • 0 kudos

Positive Feedback Debbie at 02

Just want to give some positive Feedback for Debbie at 02.After speaking to someone who was very unhelpful and abrupt, I was passed on to Debbie, to cut a long story short, there was a mix up with my upgrade (on my part)After the first bloke getting ...

Anonymous by Not applicable
  • 580 Views
  • 4 replies
  • 2 kudos

Resolved! What is the happen with my bill??

Hellomy name is Donghyo kim I used to be a student in Oxfordat that time I paid monthly with my bank account. after my course I moved to Korea and when I left england I went to O2 shop in london and then I stopped my O2 service However!!! I read emai...

Anonymous by Not applicable
  • 749 Views
  • 6 replies
  • 0 kudos

Resolved! Contract end date in My O2 different to what O2 tell me on phone.

On My O2 it says this:“£0 left to pay on your existing contractUpgrade to O2 Refresh today and we’ll pay off the rest of your existing contract for you. Otherwise you’ll finish paying it off through your monthly payments, on 14 December 2017”I though...

Anonymous by Not applicable
  • 921 Views
  • 7 replies
  • 0 kudos

Resolved! What does this SMS mean?

I've just received the following text: You've successfully added your wifi service to your My O2 account. Don't forget you can manage your account on the O2 Wifi app http://www.o2.co.uk/apps/wifi. For more apps from O2, take a look here http://www.o2...

Resolved! Contacting 02

I would like to speak to a human at 02.I have dialled 202 and gone through every option; none of which allows me to speak with a person.Please can you advise me how I can speak to a real person with whom I can discuss recent bills with?Thank you,Mark

Anonymous by Not applicable
  • 719 Views
  • 5 replies
  • 0 kudos

Resolved! Roaming

I am studying in europe for 8 months and I have my UK phone with me which is still using o2, I'm not using it for calls and texts, i am only using wifi, but roaming automatically comes on and there is a r above my signal bars. I know that you can onl...

Anonymous by Not applicable
  • 352 Views
  • 2 replies
  • 0 kudos

Resolved! new phone

can i purchase a new phone and keep my esisting taffif 

Anonymous by Not applicable
  • 358 Views
  • 2 replies
  • 0 kudos

cant recieve in coming calls

Dear Sir. I have a problem with my mobile i cannot recive incoming calls only it rings once then cuts off? i can however call out on it i have tried putting it in a different phone but it is the same, i am abroad but i have never had this trouble bef...

allcoll by Level 1: Joiner
  • 833 Views
  • 7 replies
  • 0 kudos

bills

I cannot print my invoices AGAIN!

Anonymous by Not applicable
  • 283 Views
  • 2 replies
  • 0 kudos