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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235534 Views
  • 2 replies
  • 2 kudos

Not able to send international text messages

Hi all, Hope this is the correct area where I can ask the following question.Since a few weeks I am a new customer with O2, however what I noticed is that for some reasons I am not able to send text messages to foreign(Dutch +31) numbers while I am i...

Very slow 4g since having contract

Recently switched to O2 and the 4g speeds I am getting are dire both at home and work. I am lucky to get above 1mbps. It''s so bad that I do not use my phone unless I can get on wifi. Was previously with EE and their speeds were really good. Beginnin...

mickyf by • Level 1: Joiner
  • 790 Views
  • 3 replies
  • 0 kudos

Buy Xbox things through my phone

Using my phone for Xbox to purchase things, is it to do with my spend cap? I tried to buy something and it won’t let me so I added the spend cap and it still won’t let me and I’m not sure why?I lost my bank card and I’m waiting for a new one to arriv...

WiFi calling

Hi,Every time I try to turn on WiFi calling on my iPhone, it states please contact o2, can someone please help as I noticed that the call and chat option are not availableThanks,

Jeff2 by • Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos

Update

I have the Huawei p30 pro which I believe is receiving the emui 10.1 update, can you please tell me when this is likely to happen?.

Graham541 by • Level 1: Joiner
  • 528 Views
  • 2 replies
  • 0 kudos

Not receiving all text messages

Swapped from ee to 02 using a pac code. Everything changed over but still unable to receive messages from some numbers but can take calls. Their messages seem to go to old sim.

Dave1181 by • Level 1: Joiner
  • 587 Views
  • 3 replies
  • 0 kudos

Need to speak to an advisor

I need to speak to someone on the phone but unable to as the automated line just ends the call saying “bye” how can I speak to someone over the phone?

CHRIS20 by • Level 1: Joiner
  • 815 Views
  • 3 replies
  • 0 kudos

How to get signal when moving sim over to new iPhone

2 days ago I started a new contract with o2 (previously an o2 customer) and I put my old sim into my new iPhone 11 Pro Max.It still doesn’t have any signal, how do I connect this? It only connects to wifi, I am unable to make or receive calls or text...

Future mast plans?

I've just moved into a new-build property on the outskirts of a decent sized town in mid-Kent, and the mobile coverage is atrocious. Is there a way of finding out whether O2 have any plans to upgrade nearby masts or add new ones? There are a lot of h...

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