Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! I have been overcharged - how do I get a refund.

This afternoon I received a phishing text which purported to be from HM Customs about a refund due to me. Realising what it was I forwarded the text to HMRC on 60599 at 15:08. I only sent the one text which I expected to be charged for at £0.083. my ...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Resolved! Cancelled pay monthly

Hello, I have 30 days notice on 18th November 2017 for contract but have received an airtime bill with a threat of further minutes being added. Why is this when I paid one month in advance when I bought took out the contract?

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Resolved! Payg balance and Sim swap

Got a new phone from CPW, with a new O2 PAYG number and tariff. Wanted to transfer unused £6.40odd balance and number from the old PAYG O2 Sim to the new one, so the Guru in the local O2 shop has kicked that off, 24hrs for completion. Meanwhile, a £6...

pgn by Level 56: Guvnor
  • 27 replies
  • 0 kudos

Resolved! Cancel my 2 year contract

Please can someone help me out? I have tried and tried to cancel my contract and I cannot get through to anyone!? I tried to cancel back in July and was told I had to wait until the 2 year contract was finished, it has of now and yet i am still recei...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! When to swap sim

Hi, I am replacing my vodafone sim to an O2 sim. The transfer date is 27th december, and I wanted to know when I should replace the sim card.Thank you in anticipation.

Anonymous by Not applicable
  • 5 replies
  • 1 kudos

02 Signal Boostbox

Hi There, I have been with 02 for years , Have had many contracts and i moved to a Location 15 years ago but have been loyal with 02 , Signal seemed to have got worse over the years , They brought TUGO App out ... Perfect worked for me like a treat ....

Anonymous by Not applicable
  • 18 replies
  • 0 kudos

Resolved! Data loss when porting

Hi,My number was ported on 21/12/17 at around 11 in the morning. When I first had my new O2 number I had an extra 9gb added to my 3gb to make it 12gb. But now it has gone down to only 3gb. Is this normal? Should I just wait?

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! Changing the name of device

Stupid question? Is it possible to change the details of the phone im using from my old 1 to the new 1? Will o2 do it automatically or do I need to ring up? Merry Christmas to you all

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Can I change my address to Jersey, Channel Islands?

Hi I'm moving to Jersey and nowhere near completing my contract on my phone. As there's now EU roaming, can I keep my phone and change my address to Jersey - or do I need to keep a UK address? thanks

Anonymous by Not applicable
  • 4 replies
  • 0 kudos