Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Dissatisfaction on a new level

02 cancelled my new IPhone 11 account through mobiles direct accidentally while swapping over my 02 keep number !! That was nearly 8weeks ago! I’ve been disconnect 4 times due to upaid Bill , which they have put the iPhone amount on to my 02 sim only...

How do you cancel your o2 contract from abroad? Calling 202 doesnt work here +online chat is busy

I’m currently abroad and want to cancel my o2 airtime monthly contract as I’m not using it here. When I go on the online chat it says all the agents are busy and calling 202 doesn’t work out here.

Search the

I have received a new phone that comes with PAYG which is better than my current monthly tariff. Can I switch?

Resolved! call baring

Just had a new pay monthly sim and it says call barring is on - cant phone out. when i put my payg sim in it is fine. I have a galaxy 8+ and there is no call baring option, anybody have any ideas

Resolved! Loyalty Bonus after Refresh Tariff Transfer

I have recently changed my tariff from 5GB to 15GB on an o2 refresh contract. Can I still reapply my family loyalty if I change tariff or can it only apply to the initial selected tariff that is taken out with the contract?In other words, if I move t...

Resolved! 4G no longer working after adding a bolt-on

Hi, A couple of days ago I ran out of data during a video call, and added a bolt-on. Since doing this, I no longer have access to 4G. When I use the internet, it doesn't tell me I have no data, but simple make a little bit of progress (for example, o...

Disney offer closes early?

Ok had an offer for Disney + Free for 6 months - ends 11th September. Had a reminder text yesterday, Thursday 10th September reminding me I could still get the offer if I text "Disney" before middnight tonight, Friday. So did just that, Text "not del...

Resolved! o2 switch

Hello. I am an O2 consumer. I have a new contract and want to keep the old o2 number.Can you help me?

Sim wont activate

Got new sim put into iphone, waiting on code but not came through. SIm not registering on phone - message is 'No Service' Any advice.

Resolved! Porting number problems

Hi, I ordered a phone sunday and provided my PAC. The phone arrived Monday and my number ported Tuesday - however, I don't think it’s completely ported. Is it normal it may take longer than a day? I’m fine making and receiving calls but I’m not recie...

O2

Forum Posts