Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111506 Views
  • 15 replies
  • 5 kudos

Resolved! BILL PAYMENTS

How do i change the payment dates on my account

Anonymous by Not applicable
  • 510 Views
  • 2 replies
  • 0 kudos

Resolved! E-mailed new tariff

I was e-mailed an offer of a new tarrif of 50gb for £25.65 per month. Went on live chat but they didn’t know anything about it

Anonymous by Not applicable
  • 716 Views
  • 7 replies
  • 0 kudos

Resolved! Phone being disconnected

Hi, my 10 year old daughter has just shown me messages about her phone being disconnected. I was unaware of this. I am now trying to pay it by phone but the phone has been disconnected. The online account is not working. I'm not sure what to do or wh...

Anonymous by Not applicable
  • 1425 Views
  • 5 replies
  • 0 kudos

Resolved! I want to cancel my contract

I there, my contract is up on October 3rd 2017 & I wish to cancel my contract .My financial circumstances have changed & I could not afford to upgrade to a new phone & contract. I would like to still keep my existing phone number.i am a BT customer s...

Davidg521 by Level 1: Joiner
  • 1272 Views
  • 2 replies
  • 0 kudos

Resolved! What happens when I exceed my monthly data limit.

Hi, I'm on the "O2 Sim Only Data 30D 40GB And More" tariff. I received an email from O2 saying "O2: You've got 20% of your main data allowance left. Once you've used it up, we'll let you know and switch on your extra data so you can continue to use t...

Anonymous by Not applicable
  • 2589 Views
  • 5 replies
  • 0 kudos

P&G Balance enquiry

Why do I get different Balance reports depending on the method used.Currently *#10# tells me I have a balance of £11.56, and it doesn't change when I make a call/SMS.Texting "BALANCE" to 20202 returns a 'credit allowance' of £1.42. From June this app...

pdfbt40 by Level 1: Joiner
  • 497 Views
  • 1 replies
  • 0 kudos

Resolved! 202 not working

When I call from my O2 simplicity mobile I receive a long continuous tone, which appears to indicate that the call cannot be completed

Anonymous by Not applicable
  • 6094 Views
  • 9 replies
  • 0 kudos

Resolved! lost promo data

I upgraded to the Iphone 8 plus on Friday in an o2 store on to a 10gb tarrif and there was a promotional 10gb which I got as an exisiting customer. I have ported a number across which went thought today and I have lost the promotional 10gb even thoug...

Anonymous by Not applicable
  • 656 Views
  • 6 replies
  • 0 kudos

Resolved! Sim-only 12 month tariff is not showing discount on My O2?

I reached the end of my contract. The device was paid off andI was paying £21.00 for the airtime plan so I opted to go with a new 12 month sim only deal and keep my curretn handset. I chose the £26.00 tariff for 6GB of data per month, which is on spe...

Anonymous by Not applicable
  • 841 Views
  • 2 replies
  • 0 kudos