Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Called an 0845 number.

Hi guys.....I called an 0845 number doing a favour for a friend. Had no idea it wasn't part of my inclusive 1000 mins. Luckily I was only connected for 3 mins, because the line was constantly busy. However, shocked to see that £1.51 has been added to...

Not received sim

I not received sim and I am not using. But the payment for first month is done. How can I stop the the service and claim the past payment.

Resolved! Bona fide mobile

I have recently discovered that I have been paying this company £4.50 per day for over a year. I am a 52 year old women who has no interest in NL Games. They have offered me 50% refund which I am furious about. What are my rights? I never signed up f...

Resolved! Disney+ is my extra for joining O2

I choose Disney+ as my extra when I joined O2, I can not watch anything as it keeps asking me to sign in, so when I try to sign in it doesn't recognize me, and asks me to sign up. How do I use this free Disney+ can any help

Resolved! Help my account is being used by someone else

I've had my sim for around 4 months now but last month my phone was stolen with the sim inside it and couple days later I couldn't log into my O2 account (I had trouble getting a phone, I couldn't contact O2 in any possible way) after a month I final...

Resolved! Sony Xperia 1 II preordered

Hi,I purchased the Sony Xperia 1 ii on the 5th. These are going to be available from the 18th this month. My question is; Are you going to deliver it on the 18th, or just dispatch it that time, or not even that? Because I have no information about th...

Beginning to regret switching to O2 - PAC codes

I am switching to O2 from Vodafone and now I am signed up, it seems almost impossible to contact them by phone or online chat. Which is deeply irritating.It also means I don’t know how to initiate y number transfer. I entered the PAC code during the ...

Resolved! Number transfer not worked.

Hi, I used the online form to transfer my number to O2 using a PAC code. It’s been 5 days and it hasn’t worked. I can’t get hold of anyone using 202/customer services (emergency only). I went in store and they can’t help either. Anyone else had this ...

Phone bill

Hi I can’t afford my full bill that month and was trying to phone 02 to explain but it’s no letting me I was wondering if I would be able able to pay half today and then the full amount next month and I have been kicked out my house and had to leave ...

Resolved! Is it possible to swap the numbers attached to contracts

Hi, I have a family plan for 4 sims. One person has 50GB, and another has 15GB. I was just wondering if it would be possible to swap the numbers attached to the data amo? Thanks.

O2

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