Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unlocking old phone - help required as PUK code not working.

Hello. I have an old Galaxy A3 2016 that appears locked to O2. I have put in a new sim for another operator but the phone says network locked. As such I followed the online instructions for unlocking it and the O2 auto system reply sent an 8 digit PU...

PAC or STAC!

I have just order a new 02 sim and gave a stac rather than PAC number. Sim due within 24 hours can I change and give a pac number before sim arrives? My new account has nothing registered in it (it says to sign in and keep your old number but no link...

Bill not showing as paid

I paid my phone bill today by card it still hasent shown on my o2

4G Reception in Dublin

I can no longer get 4G reception in Dublin. I always used to get it but now nothing

Resolved! Text message

I received this text message is it authentic?O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:

number not assigned

Hi can’t seem to receive calls some calls while in Spain on holiday tells me number not assigned I have a monthly contract in U.K. 10 GB and international bolt on I can receive calls from the same numbersWhat’s the problem

Default on credit file

Hi, I’ve been emailing the credit referrals team now for a few months and still pending a response. I’ve called a few times, but the staff have passed me back to the credit ref team email advising that they can only deal with my issue.I have had no r...

Resolved! Fraudelent texts

This is not a question but a reminder about fraudulent texts. I've had another one this month purportedly from O2 saying they are unable to process my latest bill, and in order to avoid fees please click on the link, which of course I didn't. The mob...

Resolved! Cancel my contract and get a puk code

I want to cancel my pay monthly contract but want my puk code so I Can transfer to another tariff

Network coverage issue in Oldham area

Hi, I am having network coverage issue in Oldham area especially at night time. I don’t know whether it’s Only with my sim or its happening with everyone?

O2

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