This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237450 Views
  • 2 replies
  • 2 kudos

Resolved! Help changing my billing date

I need to change my billing date so they stop taking the last of my money and putting me in the red. Cannot contact anyone to resolve this. More than frustrated!

Drakkan12 by • Level 1: Joiner
  • 616 Views
  • 3 replies
  • 0 kudos

Resolved! Account Billing

Hi, I have received an SMS on my O2 SIM from O2 starting the following:"O2: We were unable to process your latest bill. In order to avoid fees, update your payment information via: https//...." I am confused/concerned as I cannot see any mention of t...

RoxaneLat by • Level 1: Joiner
  • 713 Views
  • 3 replies
  • 0 kudos

2 mobile numbers when texting

Hello, I recently transferred my number over and when I text some people get the new 02 number but I do not want appearing, I’d like them to see original number which I called and transferred over which I've had for years

Resolved! Telstra emails

Hi I keep getting emails fromTelstra telecommunications. Is this anything to do with O2?

Kay12 by • Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Still being charged for a cancelled sim

I cancelled my contract back in may yet they are still taking £20 our of my account every month. Was on live chat and they said that I would have no more money taken out of my account and that it would be debited to my 02 account. I have no access to...

Resolved! PAC code

I want to cancel my contract and receive a PAC code for a new voxi contract. Can I do this online?

Text messages

In the last month Ive switched from Vodafone to O2 and there are certain people I can't receive text messages from, O2 can't seem to work out why.I've deleted cache, data, put it into safe mode, checked the number isn't blocked but nothing has worked...

HL1 by • Level 1: Joiner
  • 2476 Views
  • 19 replies
  • 0 kudos

AIRTIME BILL FAILING

so i kept trying to pay for the airtime bill but constantly said it failed so i called 08001116121 and tried paying for the airtime bill over the phone on my house phone and it said it worked and i got a message on my phone saying "Thanks for paying"...

Resolved! Unable to cancel o2 extra

Hi there, I've tried to cancel one of my o2 extras however there is no option to do this on the o2 app nor the my o2 mobile app either. Tried calling but get sent to a IVF who doesn't understand what 'o2 extra' is. Can anyone help? Thanks.

Top