Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim not working

i tried to change tariff. A new sim was sent, but the old was still working, so I didn't touch it. Tonight, the old sim stopped working without warning. Have switched in new sim, but phone says No Service

About my contract

Want to find out when one of my contracts end, cant find out online.

device plan payment

why can't we pay more off the device plan online, i want to make extra payments but don't want to have to call and sit in a queue everytime just to make a payment

Bolt on impacted mobile internet access

Hi, I put a bolt on for extra data on my iPhone 14.06 and since then I can’t access any mobile data.

How can I get my full call history from o2?

How can I get my full call history from o2? I am a Pay monthly customer

Adding A Phone To My Account

Asking in desperation, as I'm trying to upgrade, and O2 chat is down / customer support not open. I have an existing account, which has my daughter's phone on it. I want to add my own number to my O2 account (I was with O2, until recently). I have go...

O2 5g sim

Change from a my contract to a pay monthly 12 sim only contract. Got my new 5g sim card in the post several days ago still unable to use as it doesn't work!Instructuons with the sim states my o2 can help set up but it should work straight away!Used m...

Resolved! Calls and sms

I'm getting people call me to say they've had a missed call from me also being charged for sms I have not sent.if I cannot get any answers I will be stopping my D/D to yo you.i think your service is absalutly disgracefull that we cannot speak with so...

Personal Hotspot

I’ve paid off my device plan, o2 called to let me upgrade.. I am now getting more data and lower bill, however since the upgrade I can’t link devices that I could before to my personal hotspot.. eg daughters tabletPlease help!!

New Sim

I lost my phone and sim, asked for a new sim which i now have. I put it in the new phone I have bought and it is not working. Need help please. There is no live chat and obviosuly i can not phone when it doesnt work. I have signal but saying not regi...

O2

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