Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Missed calls

Galaxy S8+ approximately 12 months on o2 pay monthly - for some reason Its hit and miss whether I receive phone calls. I can have the phone in my hand and it doesn't ring - yet I get the free text alerts to advise of a missed call.Mobile signal is pe...

PinkBiker by Level 1: Joiner
  • 3 replies
  • 0 kudos

Data not activated after port.........

I've just signed up for new service provider and ported my old number to the new sim. The number got transfered fine and I can make calls but there is no data activated. I can turn on the wifi but no data connection. It's been six days without any da...

magicshaw by Level 1: Joiner
  • 64 replies
  • 0 kudos

Resolved! O2 open

I have an o2 open code but when I log in it will not let me input the code to submit. Any clues why it will not let me continue?

Bono by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Upgrade

I upgraded one of my phones (that my daughter uses) Last November, she had a new number.I have just noticed the old phone was never cancelled & I have been paying £22 a month for it since then thats around £170 for a phone that has not been used - is...

jotenno by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Data

I am a new customer to o2 and I should get 6gb on a £10.00 top up for the first month offer is on till 13th of June 2018.I did not get the 6gb.Just got the normal £10 top up 2gb is this a con trick.Will be onto o2 today and if I don't get the offer t...

Aroddis by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Data

Can I share data with other o2 numbers ?

Gazzavee by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Free numbers

Is it free to dial any 0808 number from O2?

Booi by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! request pac cod

hi i need my pac cod i already have sim card and need pac cod would you please send me the pac cod and cancel my contract thanksregard

jafar by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! I Have a Family & Friends Code via My O2 Open Discount but don’t know how to apply it for my wife

I have an O2 Open discount via my employer and on My O2 Open Account page I can see a Family & Friends code which says “Family and FriendsTreat a loved one to up to 25% off their Airtime Plan, for 24 months.Your Code : xxxxxxxxxx“. But I don’t know h...

DavidovC by Level 1: Joiner
  • 9 replies
  • 0 kudos

How long should it take to cancel an order?

26 May Rebecca called me to offer an upgrade and we agreed a new package.31 May I rang after hearing nothing to find out the handsets were out of stock, but was told that they had a delivery and would get me one the next day.The next day I rang to fi...