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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 277688 Views
  • 2 replies
  • 2 kudos

Resolved! Would like to cancel iPhone contract BUT!!!

I have multiple Apple devices on o2, an iPhone XR, iPad Pro 12.7, and an Apple watch series 5, I want to cancel my iPhone contract and switch suppliers to BT as where I stay and work, o2 is patchy at best, where BT(EE) the coverage is a lot better es...

abemnik by • Level 1: Joiner
  • 1934 Views
  • 3 replies
  • 0 kudos

Text measage scam, Nuisance calls

Hello I have recently moved and updated my address with my bank. I forgot to update my address on O2. I received a message today suggesting my monthly direct debit has not gone through because of incorrect billing information. I clicked on the link a...

Rinz by • Level 1: Joiner
  • 814 Views
  • 3 replies
  • 0 kudos

Adding a new SIM to my account

I joined O2 last week after 22 years with Vodafone. I want to move all 5 family contracts to O2. O2 were great and said it is all possibleAll was going well and I added the first 2 SIMs and transferred my old numbers.... but my 3rd SIM purchase is de...

Ematt by • Level 1: Joiner
  • 920 Views
  • 5 replies
  • 0 kudos

Payment plan

Hi I’m just wondering if I can set up a payment plan?

Nia by • Level 1: Joiner
  • 572 Views
  • 2 replies
  • 0 kudos

Mobile data problem

For some reason my phones mobile data has just stopped working and so I can only access the Internet whilst connected to WiFi. I have tried calling customer services but the automated bit never puts me through to speak to anyone about it.

Abby123 by • Level 1: Joiner
  • 775 Views
  • 4 replies
  • 0 kudos

Refused second line

I recently applied for a second line A sim only for it to be declined I then was accepted for an upgrade on my normal sim only on a iPhone 11 I want to apply for a second line again but think I might be declined anyone know why or is this o2’s policy...

Fericsson by • Level 1: Joiner
  • 711 Views
  • 1 replies
  • 0 kudos

Apple Watch

Hi, I want to get an Apple Watch series 5. I already have an iPhone on contract and would like to add a watch to it. How would I go about that? Would I need to get an Apple Watch out on contract or would I need to just buy one out right?

Tablet and phone same number

I’ve just purchased a tablet but it has the same number as my phone will my phone still work.

Beckieboo by • Level 1: Joiner
  • 1158 Views
  • 2 replies
  • 0 kudos
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