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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 329044 Views
  • 2 replies
  • 2 kudos

Resolved! Unpaid

Customer service

Maccas by • Level 1: Joiner
  • 1042 Views
  • 5 replies
  • 0 kudos

Can’t find dd payment

Had a txt to say bill had not been payed, but dd came out of my bank on 29th.. gave o2 the payment code, but they still can’t find the payment

Kay77 by • Level 1: Joiner
  • 784 Views
  • 3 replies
  • 0 kudos

Resolved! moving from three to o2, several issues so far

Hello, so, I've been trying to transfer my number from 3 to O2. I have a new pay monthly deal, and provided my PAC code. At the moment I have a temporary number. Got a new sim from O2 a few days ago which I've been using to make / receive calls since...

AndreiD by • Level 1: Joiner
  • 1584 Views
  • 4 replies
  • 0 kudos

Resolved! WiFi on underground

So I try to log on to WiFi on underground and put my number in and says I must register to my network? How do I get it to work

Angelos by • Level 1: Joiner
  • 953 Views
  • 4 replies
  • 0 kudos

Resolved! 14 day cooling off period on replacement phone

So I pre-ordered a Galaxy Note 20 Ultra which was delivered on launch day. Approx 4 weeks into owning the device it developed a fault and even though I was outside of the 14 day period O2 kindly offered a brand new replacement instead of sending off ...

nandavn by • Level 1: Joiner
  • 688 Views
  • 2 replies
  • 0 kudos

Resolved! Direct debit

My direct debit for my phone bill hasn’t been taken out,26th of September was the day it was due to be taken but due to it being a weekend it should have been taken out the next working day which is Monday, does anyone know why this has happened?

Direct debit

Really frustrated with 02. They claim my monthly bill has not been paid as it has every month via direct debit. My bank confirms DD in place, the money went out on 29th Sept but 02 claiming they didn't even request the money, so couldn't have receive...

JayL by • Level 1: Joiner
  • 1402 Views
  • 6 replies
  • 0 kudos

Resolved! Fraudulent text from O2

Hey, has anyone else received a message with a link from o2 claiming they couldn't process your recent payment, from a mobile number? Just beware as I believe this to be a data stealing link

Kelz2801 by • Level 1: Joiner
  • 817 Views
  • 2 replies
  • 0 kudos

Resolved! Can I get a 5G SIM?

My wife and I have swapped phones. Her phone is a paid for 5G phone whereas my phone is on contract with O2 but is a 4G phone. I would like to use the 5G network (I am in the right area for coverage). Can I get a 5G SIM from O2 even though my contrac...

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