Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing my payment date

Hello I’ve been through all of the systems on my 02 to try and get somewhere where I can change my date it takes me to pages that tell me to call up when I try to call up it doesn’t let me through as it’s not fraud or a payment so how can I change my...

Resolved! Wifi Calling on Samsug s10e (Android 10)

I am not seeing the options for Calling over WiFi in my settings on my device, it is running O2 formware (SM-G870F_OTF_O2U_QQ_0018) and I believe that Wifi Calling has been anabed on my pay monthly account, does anyone have this working?

WiFi calling

I can’t turn WiFi calling on on my iPhone X it refers me to o2 website which just gives instructions but phone won’t let me .Any body have any ideas or will I have to wait until this pandemic ends to speak to anybody

Resolved! Cancel a contract

I'm trying to cancel my contract but I've lost the sim card so I cant recieve the codes?

Phone been cut off after agreement to pay at later date

Prior to my bill date I phoned customer support to arrange a late payment as I had just lost my job and country was been placed in lockdown due to the Coronavirus. This was agreed bu 02 customer support. However my phone was still disconnected after ...

Click and collect

I placed a click and collect order yesterday. It said collection today. But the store dont have it

I topped up but I can't use my data

Hi everyone, Here is my dilemma. Last Wednesday I topped up my phone with 20 pounds. At that moment I had the monthly 15 pounds tariff, so the balance was applied correctly.What happened? The very same day I changed my tariff to the monthly 10 pounds...

Resolved! Calling abroad

Friend gone to France and taken her mobile. Charges for me to call and text her on it ?

Resolved! Roaming

We've just arrived in Kos, Greece for a holiday. Both my wife and myself are on O2 and we both received a text saying 'Welcome to Greece' with all the info about roaming. About 5 minutes later we both got another text saying 'Welcome to Turkey'. Not ...

Deposit Refund

I bought 2 iPhones in Jan 2020 and had to pay a large deposit. They said it would be returned to me in 3 months and that it will reflect as a positive value in my O2 account. I can’t find it anywhere in the app, I just want to get my deposit back - c...

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