Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Appalling reception

"Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. In the meantime, you might have some trouble with your calls, texts and data. Please bea...

Resolved! SCAM!,

I just received a message from +447385 158455 saying o2 were unable to process my bill and i should go to there they ask for all bank details, mother's maiden name etc. very convincing looking site i have to say, but the information they wanted all ...

No signal or contract change over

Hi guys. I renewed and changed my tariff with o2 the other day and since haven’t been able to make outgoing phone calls or send text messages. After checking the coverage in my area (TD9) it says there’s a mast down, but all should be working. Could ...

Resolved! Called an 0845 number.

Hi guys.....I called an 0845 number doing a favour for a friend. Had no idea it wasn't part of my inclusive 1000 mins. Luckily I was only connected for 3 mins, because the line was constantly busy. However, shocked to see that £1.51 has been added to...

Not received sim

I not received sim and I am not using. But the payment for first month is done. How can I stop the the service and claim the past payment.

Resolved! Bona fide mobile

I have recently discovered that I have been paying this company £4.50 per day for over a year. I am a 52 year old women who has no interest in NL Games. They have offered me 50% refund which I am furious about. What are my rights? I never signed up f...

Resolved! Disney+ is my extra for joining O2

I choose Disney+ as my extra when I joined O2, I can not watch anything as it keeps asking me to sign in, so when I try to sign in it doesn't recognize me, and asks me to sign up. How do I use this free Disney+ can any help

Resolved! Help my account is being used by someone else

I've had my sim for around 4 months now but last month my phone was stolen with the sim inside it and couple days later I couldn't log into my O2 account (I had trouble getting a phone, I couldn't contact O2 in any possible way) after a month I final...

Resolved! Sony Xperia 1 II preordered

Hi,I purchased the Sony Xperia 1 ii on the 5th. These are going to be available from the 18th this month. My question is; Are you going to deliver it on the 18th, or just dispatch it that time, or not even that? Because I have no information about th...

Beginning to regret switching to O2 - PAC codes

I am switching to O2 from Vodafone and now I am signed up, it seems almost impossible to contact them by phone or online chat. Which is deeply irritating.It also means I don’t know how to initiate y number transfer. I entered the PAC code during the ...

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