Roaming not working in Portugal

[Nick74]

Hi,

I travel to Portugal almost every month and for the last year and a half when i land in Portugal my phone does not work, i can not make or recieve calls, and not use any data.  i hav eto rely on wifi in hotels and other places.

I have contacted 02 many times about this and they keep saying there is nothing wrong with my account or settings, 

I have tried everyting, switching the phone off or on, manyally selcting networks etc..it still says "forbidden on network" . its now becoming quite annoying and im about to change providers if this cant be resloved.

any suggestions other than repeating what i have already tried above?

[MI5]

@Nick74 

You must have a bar on your account.

There are 2 levels of travel restrictions so maybe customer service are only looking at one level?

Either way, you need to call them to check.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.