Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Order missing

I’m still awaiting my recent order, this came with a promise ‘order by mid-night for next day delivery’, I wasn’t too concerned that it didn’t turn up the following day but I’m now into day 4 and still no closer to receiving my phone. Anyone else exp...

UK to EU countries Roaming Charges

Hi, I'm currently on a £15 monthly Big Bundle deal and I am a bit confused about whether I will be charged for using calls, texts or data abroad in Europe. If I go to France for instance and call my mum back in the UK will I be charged extra, because...

Nobody can hear me on a call

So for the last week there has been a fault on a mast nearby so not sure if this is the issue but when I make or receive a call nobody can hear me but I can hear them just fine . But not all the time sometimes it will start working then disappear aga...

18+ restrictions.

The message ' you need to be over 18 to view this website change your settings in my o2 ' keeps appearing however when I go into my o2 my 18+ settings are already switched off? Ive been on the same website several times before and had no issues...Any...

Explaining Bolts On charges and balance

I have Bolts On to make international calls and send international text messages. I have tried to see the balance of my Bolts On after I made three international calls, but no success. I could see extra charges against the three international calls w...

Resolved! Data charges

What will I be charge for data if I go over my allowance?

Resolved! Itunes

Can anyone help, on my phone, I have two amount stating they are from iTunes paying 9.99 and 9.48, when I check subscriptions and on the Apple page I don’t seem to have any charges for this amount. Who do speak to, TIA Chris7

Resolved! Data disappearing

I have a data SIM in a 4G router.3GB of data disappeared overnightMy router was switched off and no devices were active.What is going on?

Resolved! Extra charges on bill

I have been charged an extra £45 on top of my monthly bill for using my phone while in Albania - I was never in that country. I was in Corfu which is the EU and I could use my phone data at no extra cost. I went out on a boat and sailed between Corfu...

O2 spend cap

hi I just tried using my spend cap on Microsoft store my spend cap is set to £60 and I only used £9.00 but for some reason I can only by things on Google play and it won't let me buy on Microsoft

O2

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