Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to cancel my insurance

Hi was just wondering how i can cancel my insurance without phoning customer service?

Resolved! Sim only and unlocked phone

Hi. My contract is due to end soon. I was thinking of staying with o2 on sim only and buying an unlocked phone from Samsung. Will I be able to still use WiFi calling on a phone not supplied by o2? Thanks.

Resolved! refunds

Has anyones child paid for game addons by adding to there o2 bill mine did but I contacted the game developer and they issued a full refund via the original payment method so where has the refund gone I cant find a balance on my o2 account.

Resolved! I can’t pay my bill this month

I’m struggling to find the money to pay my bill Theo’s mouth but I can 1000% pay both next month

Resolved! Change of billing date

Hello how can I change billing date and update direct debit account details?

Resolved! Restricted access

How do I unblock restrictions

Resolved! text message claiming to be o2 regarding payment

Hello, I have just received a text claiming to be from O2. It reads - O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: [mod edit: removed to ensure safety] It came off the number +44790...

Resolved! Upgrade and transfer ownership

Contract for my daughter’s phone is currently in my name. It runs until January and o2 are offering early upgrade. Can we take advantage of this and transfer the contract to her at the same time? And if so how?

Resolved! how do you send your broken 0phone to 02 insurance

my samaung screen is broken and i need to send in for repair but cant get through to 02 to send it back to be repaired

Resolved! Overcharged for international SMS

I've checked one of my recent bills, and I've been charged £8.64 in additional charges for 2 international text messages. Looking at the O2 extra charges guide for pay monthly customers, international SMS are charged at 55p per message. Presuming tha...

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