Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim only change tariff

I have just changed my sim only tariff, I did not need a new SIM card. It went through successfully but what happens next, when will my account show this change and when will my bill amount change? Thanks

Resolved! Charge to mobile

How do I stop charge to mobile from globalcharge Ltd.

Resolved! Extra Charges

I’m being charged for “thing I’ve bought”. I hadn’t noticed before but O2 are charging me for them even though I’ve paid through Apple Pay and my Apple Pay is connected to my bank. The funds leave my bank then I get a really high bill from O2.I can’t...

Resolved! Ending a contract and changing to pay as you go

How do I end my contract early and change to pay as you go?

Resolved! Returning a phone case

I have recently upgraded and decided to purchase a case at the same time from o2. However on receipt I don’t like the the case and would like to return it. I can’t seem to find the link and when I start the process it refers to returning my new phone...

Add more data

HelloI was wondering if you know of any good data deals so I could buy extra data to my pay monthly sim card, the ones I have seen are really expensive so I’m not sure if I’m missing out sometning thanks

Resolved! Charger fault

Since few days ago, my chargers keep telling me that I've got water in my usbMy phone detected water in charge placeHow should I ask for a repair or a device check?

Resolved! Cancelling my contract

Can I cancel my 02 pay monthly contract via email? I don't want to be on the phone forever, especially as they have less staff. I got this contract for my son to use, I'm at the end of the contract & my son doesn't need it any more.

Data speeds.

For some reason, without fail, my data drops dramatically between 10am-01:00am, all day every day.Outside of these times, I get 15mbps+, however, during these times I get 1/2mbps if I’m lucky.I’m being told there’s nothing wrong, but I can’t see how ...

Please take my money! O2 site rejects my cards!

Over the past three days I've been trying to buy the Oneplus 3T on pay as you go through the O2 website. Everytime I get to the point where I put in my card details and click to proceed it says "sorry your card payment did not go through". I've tried...

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