Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Cancelled contract - still being charged

I anticipate a similar experience after being on the phone for over 1 hour and not getting a satisfactory response. O2 have promised to credit my phone account and to call me back within 24 hours to arrange transfer to my bank account. Because of the...

AS34838 by Level 2: Apprentice
  • 16 replies
  • 0 kudos

Strange mobile calls all day

I’ve been strange mobile number calls all day then I ask who it is and they say I’ve called them or text them which I haven’t and there is no record on my phone of me doing these call can someone enlighten me as it’s getting alarming

worriedmum by Level 1: Joiner
  • 15 replies
  • 0 kudos

Resolved! SB7 Scamm and O2 contact

Hi everyone, I recieved my monthly bill and, after realised I've been charged almot 18 pounds extra, I contacted O2 customer service. Turned is a scam from SB7 Mobile, a despicable company that none is sizing and controling, making frouds as we speak...

Scam1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Internet APN?

Recently bought a samsung galaxy book 10.6. When trying to connect to o2 it comes up with `Cant connect to this network. Add an internet APN and make sure you have an active data plan?` Can anyone assist please?

less2303 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Keeping old number

Just upgraded to sim only deal. How do I keep my old number. Thanks Jabs

Jabs by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Bill payment issue

Hi my bill was overdue, my out going calls are barred, i paid my bill up to date and i still cant use my phone, I can't even phone o2 from my handset

Resolved! Keeping my number?!

I bought a new phone on a new contract - still with o2, as I was on my last phone, but obviously new tariff. How do I keep my number?! Even the guy in the o2 store couldn’t help me, didn’t know if I’d still need a pac code or what! He started by sayi...

DelS by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Missed calls

Galaxy S8+ approximately 12 months on o2 pay monthly - for some reason Its hit and miss whether I receive phone calls. I can have the phone in my hand and it doesn't ring - yet I get the free text alerts to advise of a missed call.Mobile signal is pe...

PinkBiker by Level 1: Joiner
  • 3 replies
  • 0 kudos

Data not activated after port.........

I've just signed up for new service provider and ported my old number to the new sim. The number got transfered fine and I can make calls but there is no data activated. I can turn on the wifi but no data connection. It's been six days without any da...

magicshaw by Level 1: Joiner
  • 64 replies
  • 0 kudos

Resolved! O2 open

I have an o2 open code but when I log in it will not let me input the code to submit. Any clues why it will not let me continue?

Bono by Level 1: Joiner
  • 7 replies
  • 0 kudos