Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data disappearing

I have a data SIM in a 4G router.3GB of data disappeared overnightMy router was switched off and no devices were active.What is going on?

Resolved! Extra charges on bill

I have been charged an extra £45 on top of my monthly bill for using my phone while in Albania - I was never in that country. I was in Corfu which is the EU and I could use my phone data at no extra cost. I went out on a boat and sailed between Corfu...

O2 spend cap

hi I just tried using my spend cap on Microsoft store my spend cap is set to £60 and I only used £9.00 but for some reason I can only by things on Google play and it won't let me buy on Microsoft

4G Abroad APN change To activate

I’m in France and 4g wasn’t working so checked community advice and suggested change my apn from idata.o2.co.uk to mobile.o2.co.uk. which I did and now it’s working. Was this right? Don’t want to effect my tarrif which covers me for data use in Franc...

Resolved! Changing tariff prices?

What is the difference between switching my exisiting tariff or cancelling and getting a pay monthly sim instead?I have switched to a one-month rolling contract and have paid off my device plan.If I select "change tariff" the recommended deal is unli...

Can I change to a higher tariff for one month only?

I am going on holiday to a location without WiFi, so would like to change to a tariff with more data for one month only. If I do this, will I be able to change back to my current tariff at the end of the month or will I be stuck on the more expensive...

Contacting O2

I need to change my spend cap. The website says this should be done by contacting O2 on live chat, however I can't find any way to access live chat. I also can't find any information on numbers to call to contact O2. I understand that COVID-19 has ma...

Resolved! Data

I have noticed a o2 symbol at the top of my phone says checking status or something but ever since this has been happening my data keeps running out I've never had this problem until now

Resolved! Voicemail will not turn off

Please can someone advise me of where to find TuGo? Or whatever it is that let’s me turn my voicemail off as I’ve tried ringing the voicemail off number and it doesn’t work. I can’t get through to O2.

Resolved! Recycling

How do I go about recycling my old phone?

O2

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