Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number transferred

Hi I have reactivated my number. How do I know when the number has been ported?I can make but not receive calls, I cannot receive texts. Is this normal? I cannot set up the number on my iPhone as no confirmation texts.

Resolved! Phone bill

I’ve just got a new contract on o2 refresh, and it shows my phone and airtime bills separately. I paid both of these before my bill was due, like I used to pay towards my old phone contract with o2. But when it got to my bill date there was still a p...

Resolved! Changing my Tariff

I changed my tariff to £10 big bundle, and then I proceeded to top up my phone with £10. I originally had the £5 bundle, and so instead of taking away £10 and giving me 6GB of data, they took away £5 and kept me with my old tariff, with no data. My i...

Resolved! Prevent phone connecting to networks outside Eurozone.

Hi, I’m due to visit an area of Greece close to the Turkish border. During a previous visit I accidentally incurred huge roaming charges when my phone connected to a Turkish network. How can I avoid this in future without paying for a bolt on? Is the...

Resolved! Inclusive minutes

Are calls to 0818 numbers included in the unlimited minutes

Which SIM can I use in my Huawei mobile hotspot device?

I’ve got a mobile broadband device, can I buy a SIM only upgrade which is for a phone as it’s better value with more data, or do I have to get a data only SIM? Both are from O2. If I want to use the phone SIM, do I need to unlock the device first? Th...

Resolved! Number porting

I didn’t ask for my number to be ported anywhere? I have just received this text “O2: Sorry to see you go. Just to let you know that your number's going to Port out today. Once complete, your O2 sim won't work anymore.” I haven’t got a new sim or any...

Resolved! o2 Open Discount

HiI have not received my o2 open discount. The email won't come through. Many Thanks

Resolved! Can't transfer my number

Hello, could someone please help... I'm trying to port my number from Tesco mobile to o2 pay monthly. I got my new o2 sim card and PAC number from Tesco. I did fill in the form following the link https://www.o2.co.uk/help/phones-sims-and-devices/how-...

Resolved! Order delivery

recently ordered a new Galaxy S20 that was on offer with free buds. Tracked my order and received handset swiftly BUT was told my order was split between 2 separate deliveries and was awaiting something else. Now says order is complete even though I'...

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