Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Need to set up bill plan

Hello, I have realised my bill for this month is over 500 pounds. However I am unable to pay this in the full amount, what are my options ?? Am I able to change the date of my bill and can you make a plan where I can pay off a certain amount a month ...

Resolved! Change to Sim Only

I'm on a Refresh contract that ends in septembet/October.I keep getting messages from O2 about upgrading my refresh account with a new phone and contract.I want to change to Sim only deal but the offers when I check my upgrade options are not as good...

Resolved! Imessage

I’ve received new sim I can get calls but I can’t send or receive iMessages or go on internet

Unlocking old phone - help required as PUK code not working.

Hello. I have an old Galaxy A3 2016 that appears locked to O2. I have put in a new sim for another operator but the phone says network locked. As such I followed the online instructions for unlocking it and the O2 auto system reply sent an 8 digit PU...

PAC or STAC!

I have just order a new 02 sim and gave a stac rather than PAC number. Sim due within 24 hours can I change and give a pac number before sim arrives? My new account has nothing registered in it (it says to sign in and keep your old number but no link...

Bill not showing as paid

I paid my phone bill today by card it still hasent shown on my o2

4G Reception in Dublin

I can no longer get 4G reception in Dublin. I always used to get it but now nothing

Resolved! Text message

I received this text message is it authentic?O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:

number not assigned

Hi can’t seem to receive calls some calls while in Spain on holiday tells me number not assigned I have a monthly contract in U.K. 10 GB and international bolt on I can receive calls from the same numbersWhat’s the problem

Default on credit file

Hi, I’ve been emailing the credit referrals team now for a few months and still pending a response. I’ve called a few times, but the staff have passed me back to the credit ref team email advising that they can only deal with my issue.I have had no r...

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