Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra charges

Are there any extra charges for calling a 0330 phone number ?

My debit card

I have 6 different contracts with o2 and every time I try to pay a bill on my o2 it says they couldn’t process the payment and to speak to my bank. Well I did and nothing wrong with my card. Then I actually managed to talk to somebody so payed the bi...

Resolved! Remove Cpend Cap Aborad

Hi there, I'd like to find out how I can remove Spend Cap when I am aborad, (outside EU country) please! Thanks!

Resolved! Account suspended

My account has been suspended again due to you guys thinking there is fraud going when I have proof there is not please advice

Resolved! Data

I paid my bill a few days ago my data has renewed but it won’t work I do not know why this doesn’t work as I have never had a problem with it in the past I have turned it on through settings but it will not work still

Defence discount

I'm a veteran with defence discount and can't provide a wage slip, but I do have the vault code. How can I go about adding my defence discount?

Resolved! Extra data bolt-on did not roll over!

How do I get to speak to a human being? I need someone to look at my account and let me know why the data usage and rollover figures do not tally. I have lost most of the extra data purchased last month. My telephone calls are cut off because it appa...

Resolved! Replacement

I stupidly smashed my Samsung galaxy note plus 5g and spoke to 02 today who have sent a replacement is that a temporary phone until they see if my phone is fixable? Thanks

Resolved! Paying phone off

Can I pay my phone off on the app and then cancel the contract on the app?

Resolved! Veteran defence discount

I have a defence discount card with a voucher code but I am a veteran so can't supply a wage slip. I've tried calling o2 and I've tried to get on online chat but they are uncontactable. I will soon be out of the 28 days and would like to benefit from...

O2

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