Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change direct debit

Hello any of you know how i can change my direct debit from one bank to another bank as i close my account where O2 was taking my montly plan , thanks

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When is O2 going get back to 'Keeping ot simple' . All I want to do is look at my bill (especially when O2 have notified me I have extra unusual charges. I DO NOT NEED and definitely DO NOT WANT to have go go through a plethora of screens inviting me...

Resolved! Adding a new phone to my current contract

Does anyone know how I’d go about adding a phone to my current contract? So I’d have 2 phones in the contract instead of just my own???

Paying for a service that I cannot use: shop not interested and can't call Customer Service

I am getting so frustrated. Bought a new tablet: SIM doesn't work (I can't even see its number to use as a reference). Shop not in the least bit interested and says I have to call customer service - my local store in Leamington Spa which has a reputa...

Resolved! My o2 open discount

I have recently upgraded to a new o2 contract but I am unable to apply with open discount as the “select” option on the open link will not allow me to apply the 15% discount. I am also unable to contact o2. Can you please help?

Resolved! Live chat

Where has live chat gone? I can't get through to anyone on the phone and there isn't any option for a live chat anymore and I need to discuss my account.

Resolved! 02

How do i apply spend cap

Resolved! What does a late payment mean for my deposit?

I paid a £225 deposit at the start of my contract 3 months ago. My first payment was slightly late due to not realising that I would be charged in the middle of the first month that I got the phone. (Not sure what thats about either, why are we charg...

DEFAULT, HELP!

Hi everyone I realise this may have been discussed several times but I'm going out of my mind here.My husband and I are applying for our dream home, also our first mortgage. We did our initial checks and our scores were perfect. My employer changed m...

Resolved! Stop Bill Notifications

How do I stop the text messages telling me my bill is available?!

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