Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Samsung J4 + Text Message Problem

I have a Samsung J4 +, every few weeks it stops receiving text messages, the only way around this is to come of the network, manually search for new provider, register on network, then change back to automatically connect, text will then come floodin...

Resolved! Can I order additional sims for O2 Sim Only Unlimited Tariff?

Hi, How can I order additional SIMS to share the data? I have a smart watch and a tablet I would like to share the number and data with but could not find out how to order additional sims and bind them to my contract. Thanks

roll over

hi, I have an agreement with 02 to have my £13 fee rolled over to next payment date, however I am unable to use data or make calls, can anyone help?

phone number transfer

Just moved from plusnet to o2 ( who have the PAC code ). When does the number get transferred or is there something I need to do online. ?

Resolved! iphone 12 SIM

Hi Do I need to get a new SIm for the iPhone 12? It takes Nano and E sim (dual)I have Iphone 8 with O2 nano sim in itLouise

Resolved! Scam call?

I received a call from 0800 066 4121 claiming to be O2 and to give me 40% off my airtime bill - they did send a code through to my phone which did come through under 02 but I wasnt sure if it was a scam so I hung up - they then called again three mor...

Resolved! Amazon Vouchers for referral

Back in March/April O2 were promoting an offer where if you referred a friend who took out a contract with them both you and the friend woudl receive £25 Amazon vouchers. I contacted 02 in July who said the vouchers would be forthcoming but nothing h...

Data not working for months

For months my data has not been working.What O2 services have asked me to do and I’ve done: I have restarted the phone, restarted the network settings, vOLTE 4G is on, WiFi calling is on, data is on, mobile roaming is on, the tariff has been renewed ...

Resolved! Apple Watch

Apologies if I’ve missed something obvious in the forum or O2 website but as a potential new customer I can’t see an answer.I want to join O2 and buy a cellular Apple Watch (I have an unlocked compatible iPhone and will probably buy the watch direct ...

O2 Recycle in store

Can you still do an upgrade in store and use o2 recycle so your handset is handed in to cover the outstanding balance on your current contract. I have done this in the past but a friend told me they don’t do it anymore and you have to send it away an...

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