Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! WiFi calling

Hello, I have an iPhone 7. I’m on a SIM pay monthly contract and have been using WiFi calls and 4G calls. Yesterday I got a notification that it has been switched off. I can’t turn it back on in my phone settings (the toggle switch just prompts to co...

Airtime Bill Non payment

Is it possible to keep paying off the device and not the airtime bill (or have it on payment arrangement as I'm not using O2 services anymore) as I got laid off my job and have been struggling financially?

Credit score

I have just come to apply for mortgage on a house and have been informed of a defaulted payment on my account from 2016 the account was closed and we had no contact about this charge and weren't made aware upon closing it that there would be a furthe...

Safari Cannot Access .....

When im have no WiFi my phone will not connect to Google, Yahoo BBC News , nothingIS this a setting issue?

Resolved! Samsung note 20 ultra // 5G SIM Card

Hello there,I have just pre-ordered the new note 20. I was reading online that you need a new SIM card to get 5G signal. Will this be coming with the phone or will I need to order a new SIM card separately? If so, where can I order this?Thanks!Ahmed

Resolved! Share data between devices

I have two devices with o2.One has 90gb of data, the other has 5gb.Is it possible to share data from the 90gb with the other? I never use more than 20gb a month.

Number transferred

Hi I have reactivated my number. How do I know when the number has been ported?I can make but not receive calls, I cannot receive texts. Is this normal? I cannot set up the number on my iPhone as no confirmation texts.

Resolved! Phone bill

I’ve just got a new contract on o2 refresh, and it shows my phone and airtime bills separately. I paid both of these before my bill was due, like I used to pay towards my old phone contract with o2. But when it got to my bill date there was still a p...

Resolved! Changing my Tariff

I changed my tariff to £10 big bundle, and then I proceeded to top up my phone with £10. I originally had the £5 bundle, and so instead of taking away £10 and giving me 6GB of data, they took away £5 and kept me with my old tariff, with no data. My i...

Resolved! Prevent phone connecting to networks outside Eurozone.

Hi, I’m due to visit an area of Greece close to the Turkish border. During a previous visit I accidentally incurred huge roaming charges when my phone connected to a Turkish network. How can I avoid this in future without paying for a bolt on? Is the...

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