Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Free ear buds

Hi just upgraded to s20 and promised free ear buds but guess what, they didn't arrive, would like to know where they are???

Resolved! Free wireless headphones

How do i claim the free wireless headphones that came with my new s20 phone

4G Internet speed limited to 2Mb/s up & down?

Recently changed my tariff but have found my internet speed is limited to 2Mb/s up & down - it was much higher than this before the change, like 36Mb/s down & 18Mb/s up. This happens no matter where I am, whatever tower I use, it's always exactly 2Mb...

Resolved! Unpaid bill paid

I had an unpaid bill which I paid as well as the next one now my phone doesn’t work at all and has been disconnected and my phone number is no longer available on my 02 account and I can’t contact 02 at all

Resolved! Dispatch email

Hi, will I get a dispatch email for the note 20 ultra Thursday night as I can’t see anything on my o2 or track my order, I’m assuming il receive it on release date....

Resolved! Unlocking my phone abroad

Hi. I have an android phone which is locked to O2. I am in Australia and want to use a local SIM. I have received my unlatch code from O2 but it is unsuccessful. Do I need to be in the UK to unlock it?

Resolved! Confiscated phone

Hi one of the devices on my account has been confiscated by police to help an investigation. The phone has not been used since April can i get the airtime bill stopped until it is back in use?

Second number on My O2

Hi everyone,I've been a pay as you go customer for years but recently got my first contract! I've had the phone over a week and all seemed to be going okay, but I tried to add a bolt on and nothing was happening. I checked the My O2 app and it says t...

Resolved! Incoming calls 'not ringing' for incoming caller

Hi, As the title says, intermittently for the last 6 months or so when somecone calls me normally the call would connect, start ringing (on both ends) and then you answer. The phone rings for me, but not for the caller - i.e. its as if i pick up the ...

Resolved! Returned payment

3 months in row I paid my monthly o2 bundle . But this month if I want to pay i get back my money. Every month I paid manually. Want to contact o2 personally but its not possible how I can see..

O2

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